EM
Elizabeth M
1 reviews | Active since Jul 2021
05 Jul 2021, 15:04
Hospital claims
My husband got injured at work on 2nd March 2021, and he was admitted in hospital for 10 days, he sent the claims documents and he never receive sms like they are saying that after sending documents you get sms. I phoned to enquire if they have receive them, they acknowledged. First week of May they phone saying that he must send Doctor's motivational letter. So he requested the doctor to do it, and I send it , there was no sms received to say the got the letter. I phoned them again to check if they received it , so they received all documents they needed but till to date no message or anyone calling to say that we are still busy with claim.
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Replies (5)0
Replies (5)
The Unlimited's replyOfficial
05 Jul 2021, 17:42Hi Elizabeth,
It’s so heartbreaking for us to hear that your husband was in the hospital for several days. We hope that you’ve stayed strong for him during this time as the road to recovery can be quite difficult. As your family, we should've been understanding and supportive during your claims process and we'd like to sincerely apologise for not providing you with regular updates for your claim. Please note that your claim is in it’s final stages and we’ll be contacting you in 24-48 working hours to provide you with feedback regarding the outcome.
The Unlimited's reply05 Jul 2021, 17:42
Official
Hi Elizabeth,
It’s so heartbreaking for us to hear that your husband was in the hospital for several days. We hope that you’ve stayed strong for him during this time as the road to recovery can be quite difficult. As your family, we should've been understanding and supportive during your claims process and we'd like to sincerely apologise for not providing you with regular updates for your claim. Please note that your claim is in it’s final stages and we’ll be contacting you in 24-48 working hours to provide you with feedback regarding the outcome.
EM
Elizabeth M's updateReviewer Update
06 Jul 2021, 10:37Thank you, for your quick response. I will wait to hear the feedback .
EM
Elizabeth M's update06 Jul 2021, 10:37
Reviewer Update
Thank you, for your quick response. I will wait to hear the feedback .
The Unlimited's replyOfficial
06 Jul 2021, 16:27Hi Elizabeth,
Thank you so much for taking our call earlier today. We trust that you were pleased to hear that your claim has been approved. It will be paid out tomorrow and the funds will take 24-48 hours to reflect in your bank account. We hope that you can forgive us for the unpleasant claiming experience you had. Please pass our warm regards to your family.
Thank you so much for taking our call earlier today. We trust that you were pleased to hear that your claim has been approved. It will be paid out tomorrow and the funds will take 24-48 hours to reflect in your bank account. We hope that you can forgive us for the unpleasant claiming experience you had. Please pass our warm regards to your family.
The Unlimited's reply06 Jul 2021, 16:27
Official
Hi Elizabeth,
Thank you so much for taking our call earlier today. We trust that you were pleased to hear that your claim has been approved. It will be paid out tomorrow and the funds will take 24-48 hours to reflect in your bank account. We hope that you can forgive us for the unpleasant claiming experience you had. Please pass our warm regards to your family.
Thank you so much for taking our call earlier today. We trust that you were pleased to hear that your claim has been approved. It will be paid out tomorrow and the funds will take 24-48 hours to reflect in your bank account. We hope that you can forgive us for the unpleasant claiming experience you had. Please pass our warm regards to your family.
EM
Elizabeth M's updateReviewer Update
08 Jul 2021, 10:31Thank you very much, the claim was paid, continue to assist other people. I was assisted by the lady called Mbali, she was so helpful, i really appreciate.
EM
Elizabeth M's update08 Jul 2021, 10:31
Reviewer Update
Thank you very much, the claim was paid, continue to assist other people. I was assisted by the lady called Mbali, she was so helpful, i really appreciate.
The Unlimited's replyOfficial
08 Jul 2021, 15:17Hi Elizabeth,
We’re so delighted to hear that you’re in such great spirits. It was our absolute pleasure to assist you with your claim as we love making a positive impact in our customers’ lives. Mbali is such a gem and we’re truly happy to hear that she turned your claiming experience around for the better. We’ve shared your feedback with her and the rest of our team. Stay safe and take good care of yourself.
The Unlimited's reply08 Jul 2021, 15:17
Official
Hi Elizabeth,
We’re so delighted to hear that you’re in such great spirits. It was our absolute pleasure to assist you with your claim as we love making a positive impact in our customers’ lives. Mbali is such a gem and we’re truly happy to hear that she turned your claiming experience around for the better. We’ve shared your feedback with her and the rest of our team. Stay safe and take good care of yourself.