MS
Matumelo S
1 reviews | Active since Apr 2018
07 Feb 2020, 08:11
Hospital claim
I have a hospital benefit policy with the company. Last year I was involved in a car accident with my kids. I called the company to make them aware and all documents were submitted surprisingly when I call and make enquiries their agents will tell me no documents received. Finally I spoke Ntokozo Tshabalala who went an extra mile for me to get my funds. I made a claim for me and my daughter however my claim was paid and my daughter's wasn't and I was told no documents submitted. I then resubmitted and only 2 days of the days that my child was admitted got paid what about the rest. I just want what's due to me and my daughter hence when they make debit they take all their money.
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Replies (3)0
Replies (3)
The Unlimited's replyOfficial
07 Feb 2020, 09:37Hi Matumelo,
We’re really sorry to hear that you and your children were involved in a car accident. We’re very concerned to hear that your child’s claim was not paid in full and we’d really like to look into this matter, however, we have not been able to get through to you on the phone. When you’re available to talk, please pop us a message below and we will contact you.
The Unlimited's reply07 Feb 2020, 09:37
Official
Hi Matumelo,
We’re really sorry to hear that you and your children were involved in a car accident. We’re very concerned to hear that your child’s claim was not paid in full and we’d really like to look into this matter, however, we have not been able to get through to you on the phone. When you’re available to talk, please pop us a message below and we will contact you.
The Unlimited's replyOfficial
10 Feb 2020, 18:15Hi Matumelo,
Thank you for taking our call today. We will proceed with the assessment of your claim as soon as we have received your documents.
The Unlimited's reply10 Feb 2020, 18:15
Official
Hi Matumelo,
Thank you for taking our call today. We will proceed with the assessment of your claim as soon as we have received your documents.
The Unlimited's replyOfficial
18 Feb 2020, 09:29Hi Matumelo,
Thank you for giving us the opportunity to resolve your claim query. We are really sorry for the inconvenience caused. The payment has been processed and paid to your bank account. Once again, thank you for bringing this to our attention as this helps us to improve our service.
Thank you for giving us the opportunity to resolve your claim query. We are really sorry for the inconvenience caused. The payment has been processed and paid to your bank account. Once again, thank you for bringing this to our attention as this helps us to improve our service.
The Unlimited's reply18 Feb 2020, 09:29
Official
Hi Matumelo,
Thank you for giving us the opportunity to resolve your claim query. We are really sorry for the inconvenience caused. The payment has been processed and paid to your bank account. Once again, thank you for bringing this to our attention as this helps us to improve our service.
Thank you for giving us the opportunity to resolve your claim query. We are really sorry for the inconvenience caused. The payment has been processed and paid to your bank account. Once again, thank you for bringing this to our attention as this helps us to improve our service.