LW
Liezel W
1 reviews | Active since Apr 2018
13 Jan 2021, 14:12
Horrible service!!!! No pay out in 48hours !!!!
The most horrible service eva!!!!!! Every consultant have a different answer they put the while down while you speak even the manager cant asisst been trying to claim for my late father been almost 3 month we had to pay such alot of money to get the information from doctors and the hospital !!!! How can they put my mother through all this quick to collect the premiums!!!! Hard to pay out my father took out the policy 2017 !!!!
Helpful (0)
Replies (3)0
Replies (3)
The Unlimited's replyOfficial
13 Jan 2021, 18:26 Hi Leizel,
Our hearts go out to you and your family over the loss of your father. We understand how difficult it is to lose a loved one and we can't apologise enough for unpleasant service you received from us during this time. As we informed you over the phone this afternoon, we're currently investigating your claim and we'll make sure to provide you with an update on it in 24-48 hours.
Our hearts go out to you and your family over the loss of your father. We understand how difficult it is to lose a loved one and we can't apologise enough for unpleasant service you received from us during this time. As we informed you over the phone this afternoon, we're currently investigating your claim and we'll make sure to provide you with an update on it in 24-48 hours.
The Unlimited's reply13 Jan 2021, 18:26
Official
Hi Leizel,
Our hearts go out to you and your family over the loss of your father. We understand how difficult it is to lose a loved one and we can't apologise enough for unpleasant service you received from us during this time. As we informed you over the phone this afternoon, we're currently investigating your claim and we'll make sure to provide you with an update on it in 24-48 hours.
Our hearts go out to you and your family over the loss of your father. We understand how difficult it is to lose a loved one and we can't apologise enough for unpleasant service you received from us during this time. As we informed you over the phone this afternoon, we're currently investigating your claim and we'll make sure to provide you with an update on it in 24-48 hours.
LW
Liezel W's updateReviewer Update
15 Jan 2021, 10:35- Hi so the unlimited called to say the claim was declined cause my dad died of diabetes but the doctor reports say multiple organ failure during to covid!!!! You are ****** !!! Where is my dad's money he paid his premiums up to date !!! My mom had to go through a lot to get all the medical papers she paid for we will seek legal help !!! And take you to the ombudsman to put us threw all this for months just to say we are declined !!!!
LW
Liezel W's update15 Jan 2021, 10:35
Reviewer Update
- Hi so the unlimited called to say the claim was declined cause my dad died of diabetes but the doctor reports say multiple organ failure during to covid!!!! You are ****** !!! Where is my dad's money he paid his premiums up to date !!! My mom had to go through a lot to get all the medical papers she paid for we will seek legal help !!! And take you to the ombudsman to put us threw all this for months just to say we are declined !!!!
The Unlimited's replyOfficial
15 Jan 2021, 20:19Hi Liezel,
We do understand that you're quite upset about your claim outcome. Please know that whilst we always hope that all our customer's claims can be successful, this unfortunately, can't be the case. We'd like you to understand that your father's full scope of cover was clearly detailed in his policy information. His policy information does state that pre-existing conditions are not covered. This was also explained to you in detail over the phone today and in the letter we sent you via email. Lastly, we'd like you to know that each claim and each query is evaluated independently, including our underwriters. Should you require further assistance and clarity on the matter please do contact us via our Customer Care line at ***.
We do understand that you're quite upset about your claim outcome. Please know that whilst we always hope that all our customer's claims can be successful, this unfortunately, can't be the case. We'd like you to understand that your father's full scope of cover was clearly detailed in his policy information. His policy information does state that pre-existing conditions are not covered. This was also explained to you in detail over the phone today and in the letter we sent you via email. Lastly, we'd like you to know that each claim and each query is evaluated independently, including our underwriters. Should you require further assistance and clarity on the matter please do contact us via our Customer Care line at ***.
The Unlimited's reply15 Jan 2021, 20:19
Official
Hi Liezel,
We do understand that you're quite upset about your claim outcome. Please know that whilst we always hope that all our customer's claims can be successful, this unfortunately, can't be the case. We'd like you to understand that your father's full scope of cover was clearly detailed in his policy information. His policy information does state that pre-existing conditions are not covered. This was also explained to you in detail over the phone today and in the letter we sent you via email. Lastly, we'd like you to know that each claim and each query is evaluated independently, including our underwriters. Should you require further assistance and clarity on the matter please do contact us via our Customer Care line at ***.
We do understand that you're quite upset about your claim outcome. Please know that whilst we always hope that all our customer's claims can be successful, this unfortunately, can't be the case. We'd like you to understand that your father's full scope of cover was clearly detailed in his policy information. His policy information does state that pre-existing conditions are not covered. This was also explained to you in detail over the phone today and in the letter we sent you via email. Lastly, we'd like you to know that each claim and each query is evaluated independently, including our underwriters. Should you require further assistance and clarity on the matter please do contact us via our Customer Care line at ***.