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Nurahn A
1 reviews | Active since Mar 2021
14 Mar 2021, 21:03
Horrible service from the unlimited group
Absolutely horrible service. I’ve been trying to contact the unlimited group on multiple occasions and every time I tried the server would say that the number doesn’t exist. I’m trying to help a friend resolve a problem by canceling his unlimited SIM card that he lost 1 year ago and the company debits his bank account every month. Meaning he has been paying every month for a SIM card that he doesn’t even have. I’ve also tried sending multiple emails but there’s still no response from them. What kind of company is this? Robbing people of their hard earned money. This is ridiculous!!!!!!
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The Unlimited's replyOfficial
15 Mar 2021, 18:10 Hi Nurahn,
Thank you so much for drawing our attention to this matter. We truly apologise for the dreadful service you've received from us whilst trying to assist your friend Marlon. This is not the experience nor the impression that we want either of you to have of us. Please note that Marlon had a Health Connect policy with us. We were debiting his account strictly for the policy. Our SIM cards are absolutely FREE. He had The Unlimited SIM card from March to August of 2018, however, it was terminated because he never used it. This means that he never got to experience the airtime benefits that came with his policy. We've sent Marlon an OTP so that he can collect a SIM card at his nearest Clicks store. Please may he collect the SIM card and get back to us. His policy was cancelled this morning and there'll be no further debits to his account.
Thank you so much for drawing our attention to this matter. We truly apologise for the dreadful service you've received from us whilst trying to assist your friend Marlon. This is not the experience nor the impression that we want either of you to have of us. Please note that Marlon had a Health Connect policy with us. We were debiting his account strictly for the policy. Our SIM cards are absolutely FREE. He had The Unlimited SIM card from March to August of 2018, however, it was terminated because he never used it. This means that he never got to experience the airtime benefits that came with his policy. We've sent Marlon an OTP so that he can collect a SIM card at his nearest Clicks store. Please may he collect the SIM card and get back to us. His policy was cancelled this morning and there'll be no further debits to his account.
The Unlimited's reply15 Mar 2021, 18:10
Official
Hi Nurahn,
Thank you so much for drawing our attention to this matter. We truly apologise for the dreadful service you've received from us whilst trying to assist your friend Marlon. This is not the experience nor the impression that we want either of you to have of us. Please note that Marlon had a Health Connect policy with us. We were debiting his account strictly for the policy. Our SIM cards are absolutely FREE. He had The Unlimited SIM card from March to August of 2018, however, it was terminated because he never used it. This means that he never got to experience the airtime benefits that came with his policy. We've sent Marlon an OTP so that he can collect a SIM card at his nearest Clicks store. Please may he collect the SIM card and get back to us. His policy was cancelled this morning and there'll be no further debits to his account.
Thank you so much for drawing our attention to this matter. We truly apologise for the dreadful service you've received from us whilst trying to assist your friend Marlon. This is not the experience nor the impression that we want either of you to have of us. Please note that Marlon had a Health Connect policy with us. We were debiting his account strictly for the policy. Our SIM cards are absolutely FREE. He had The Unlimited SIM card from March to August of 2018, however, it was terminated because he never used it. This means that he never got to experience the airtime benefits that came with his policy. We've sent Marlon an OTP so that he can collect a SIM card at his nearest Clicks store. Please may he collect the SIM card and get back to us. His policy was cancelled this morning and there'll be no further debits to his account.