Horrible service from the ******** called The Unlimited

My dad had a funeral policy with The Unlimited. He unfortunately passed on, on the 18th of December. The claim was made with this company, all the necessary documents were submitted and they promised to pay, they there after turned and said they won't pay because my dad had pre existing medical conditions(diabetic), now, since when does a funeral cover look into pre existing medical conditions if it's their policy, why was he not sent for medical check ups prior, if the company treat funeral policy like life covers? Did they explain this to him because he wouldn't have joined if he was aware of all this? So the only thing that was important to this company was his monthly premiums, old age pension money that is. The company promised to take a good care of him while they were looking out for themselves, they just wanted a commission, couldn't care a less about the insured life. This service is disgusting, pathetic and dehumanizing. You are the ******** ******** old man off his pension money with your empty heartless promises.