1 reviews | Active since May 2021
Horrible service for claim
This is the second time that this company is treating my family this way. My Mom called and sent messages to your company since Monday for assistance with her claim but could not get through your call Centre. And finally when she gets through today she is told that she was suppose to call in and report the death immediately and forms to be sent to her. Tell me whose fault was it as she could not get through to you in the first place. The funeral is this Saturday then the consultant had the nerve to tell my Mom its not possible that the claim will be through this week as the claim will still need to be sent for assessment ment which might take 5-7 working. When my Mom asks in the mean time what must she do as she needs the funds for the burial of her partner this weekend, she gets told that this is not a 'funeral cover' but a 'death cover' NOW THIS ****ES ME OFF!!!
It's been more than an hour, no forms have been sent to her, plus it's a nightmare having to get through to your call Centre. This one now takes the cake, she also gets interrogated as to the cause of death when she tells them is due to natural, they still ask what type of natural as if they will not get the information through the documents she will send???? And those documents were sent by her through watsap.
Ive told my mother to cancel this policy as our experience with it was horrible last year in April again we having the same issue in April 2022.
This needs your urgent attention as I do not have the energy to be fighting with this company during our dark time as the family!!!! FCU***2
There are no words that can fully capture the depth of what you must be feeling right now as a family. We’re incredibly sorry for your loss and we hope that you can accept our deepest condolences. Judging by your review, we can tell that you are absolutely devoted to keeping your mother happy and making sure that her affairs are in order. We truly commend you for this. Kindly note that we don’t offer funeral cover as that benefit pays for the funeral costs. The membership your mother has with us, has a death cash benefit which means that upon a successful claim, we pay out for the death of a member and not for the funeral. We’ve attempted to contact your mother this afternoon and unfortunately, her phone was unanswered. Please may you confirm with her as to what time she’ll be available to take our call today.
There are no words that can fully capture the depth of what you must be feeling right now as a family. We’re incredibly sorry for your loss and we hope that you can accept our deepest condolences. Judging by your review, we can tell that you are absolutely devoted to keeping your mother happy and making sure that her affairs are in order. We truly commend you for this. Kindly note that we don’t offer funeral cover as that benefit pays for the funeral costs. The membership your mother has with us, has a death cash benefit which means that upon a successful claim, we pay out for the death of a member and not for the funeral. We’ve attempted to contact your mother this afternoon and unfortunately, her phone was unanswered. Please may you confirm with her as to what time she’ll be available to take our call today.
I hear you however I would like to suggest that your consultants explained these things to our parents when they selling this insurance.
Now that the difference between these 2 things has been cleared (and I also read through your website after sending my message) I saw that payout get done within 24 hours AFTER APPROVAL.
My Mom has been waiting for the forms she was promised that it will be sent to her via email. My Mother's phone is always on especially now she however has a missed call from 087 number but could not get through when she called back.
You can call her at anytime as Il be telling her to expect your call. Can the forms be sent to her please?
I hear you however I would like to suggest that your consultants explained these things to our parents when they selling this insurance.
Now that the difference between these 2 things has been cleared (and I also read through your website after sending my message) I saw that payout get done within 24 hours AFTER APPROVAL.
My Mom has been waiting for the forms she was promised that it will be sent to her via email. My Mother's phone is always on especially now she however has a missed call from 087 number but could not get through when she called back.
You can call her at anytime as Il be telling her to expect your call. Can the forms be sent to her please?
Thank you for reverting back to us. Please note that the assessment process takes 5-7 working days, if the claim is successful, we process the payment within 24 hours. We can confirm that we’ve spoken to your mother and we’ve thoroughly explained the claims process to her. We’ve also sent the claims forms to the email address she provided us with.
Thank you for reverting back to us. Please note that the assessment process takes 5-7 working days, if the claim is successful, we process the payment within 24 hours. We can confirm that we’ve spoken to your mother and we’ve thoroughly explained the claims process to her. We’ve also sent the claims forms to the email address she provided us with.
Thank you for attending to this issue
Thank you for attending to this issue