JS
Juanita S
1 reviews | Active since Sept 2016
29 Jan 2019, 10:41
Horrible service, debits your account whenever they want!
Do not even bother dealing with this company. They debit your account whenever they feel like it, apologise and try and win you back with a 'payment holiday' and then still continue to debit as they feel fit.Send request after request to be contacted and then they never call you back. When you eventually call them and speak to one of their consultants and they are less then useless. Perfect example of a company that doesn't care about their clients
Helpful (0)
Replies (3)0
Replies (3)
The Unlimited's replyOfficial
29 Jan 2019, 15:26Hi Juanita,
Thanks for taking our call this morning. We’re really sorry for the experience you had with us. Due to a system error you were debited after you were moved to a 3 month premium free holiday. As requested, your Elite Rescue policy has been cancelled and this confirmation has been SMSed to you. Once again, thank you for bringing this to our attention as it helps us improve our services.
Thanks for taking our call this morning. We’re really sorry for the experience you had with us. Due to a system error you were debited after you were moved to a 3 month premium free holiday. As requested, your Elite Rescue policy has been cancelled and this confirmation has been SMSed to you. Once again, thank you for bringing this to our attention as it helps us improve our services.
The Unlimited's reply29 Jan 2019, 15:26
Official
Hi Juanita,
Thanks for taking our call this morning. We’re really sorry for the experience you had with us. Due to a system error you were debited after you were moved to a 3 month premium free holiday. As requested, your Elite Rescue policy has been cancelled and this confirmation has been SMSed to you. Once again, thank you for bringing this to our attention as it helps us improve our services.
Thanks for taking our call this morning. We’re really sorry for the experience you had with us. Due to a system error you were debited after you were moved to a 3 month premium free holiday. As requested, your Elite Rescue policy has been cancelled and this confirmation has been SMSed to you. Once again, thank you for bringing this to our attention as it helps us improve our services.
JS
Juanita S's updateReviewer Update
29 Jan 2019, 15:45Good Day, Your consultant did tell me it was a system error however I do not believe that your system can keep continuously having the same errors on my account. At some point it becomes not only a system problem but a staff problem. Your 'system' has debited my account early on several occasions which has caused me hours on the phone with not only your consultants but also with the bank to try and get it fixed, time I do not have. Your consultants also don't respond to customer requests on your website or have a ********** turn around time. I also don't appreciate your consultant telling me that 'You don't know and understand that it was a system error' when am just trying to cancel. Every encounter I have had with your company has been dreadful and I truly can't believe how your doors are still open. I definitely won't be recommending you to anyone I know.
JS
Juanita S's update29 Jan 2019, 15:45
Reviewer Update
Good Day, Your consultant did tell me it was a system error however I do not believe that your system can keep continuously having the same errors on my account. At some point it becomes not only a system problem but a staff problem. Your 'system' has debited my account early on several occasions which has caused me hours on the phone with not only your consultants but also with the bank to try and get it fixed, time I do not have. Your consultants also don't respond to customer requests on your website or have a ********** turn around time. I also don't appreciate your consultant telling me that 'You don't know and understand that it was a system error' when am just trying to cancel. Every encounter I have had with your company has been dreadful and I truly can't believe how your doors are still open. I definitely won't be recommending you to anyone I know.
The Unlimited's replyOfficial
29 Jan 2019, 17:16 Hi Juanita,
We agree with you that this is unacceptable. We are ensuring that the necessary steps taken are to prevent this from happening again. Once again, we are so sorry for the experience you had with us.
We agree with you that this is unacceptable. We are ensuring that the necessary steps taken are to prevent this from happening again. Once again, we are so sorry for the experience you had with us.
The Unlimited's reply29 Jan 2019, 17:16
Official
Hi Juanita,
We agree with you that this is unacceptable. We are ensuring that the necessary steps taken are to prevent this from happening again. Once again, we are so sorry for the experience you had with us.
We agree with you that this is unacceptable. We are ensuring that the necessary steps taken are to prevent this from happening again. Once again, we are so sorry for the experience you had with us.