MB
Miles B
1 reviews | Active since Mar 2011
23 Jan 2026, 11:02
Horrible service as always
Could you please start by communicating back on emails. My claim on AMH***4 was submitted on Monday with the pictures and quotes. on Wed. I asked them if they have received my email. Its impossible to get feedback from them without complaining about it on hellopeter. See how may times I complained about the exact same thing.
Helpful (0)
Replies (28)0
Replies (28)
The Unlimited's replyOfficial
23 Jan 2026, 11:06Hi Miles,
We apologize for the lack of email communication and understand your frustration. Your feedback is noted, and we'll follow up with the claims team about claim AMH***4 to ensure you receive a response. Thank you for bringing this to our attention. A specialist will contact you.
We apologize for the lack of email communication and understand your frustration. Your feedback is noted, and we'll follow up with the claims team about claim AMH***4 to ensure you receive a response. Thank you for bringing this to our attention. A specialist will contact you.
The Unlimited's reply23 Jan 2026, 11:06
Official
Hi Miles,
We apologize for the lack of email communication and understand your frustration. Your feedback is noted, and we'll follow up with the claims team about claim AMH***4 to ensure you receive a response. Thank you for bringing this to our attention. A specialist will contact you.
We apologize for the lack of email communication and understand your frustration. Your feedback is noted, and we'll follow up with the claims team about claim AMH***4 to ensure you receive a response. Thank you for bringing this to our attention. A specialist will contact you.
MB
Miles B's updateReviewer Update
27 Jan 2026, 09:10Thought I would bring this under your attention, the issue is still not resolved.
On Friday Yolanda Mkangala phoned me and said they received the mail buy have experienced loads of emails and are unable to respond and she requested better photo's of the cars side profiles. She wasn't aware of the other claim on the policy for my other vehicle. I informed her, must be in the emails they did not read or respond.
On Monday morning the better side pictures was sent, Yolanda Mkangala told me she would have feedback by Close of business. Buy this obviously did not happen.
So this is why I am leaving yet another negative reply.
On Friday Yolanda Mkangala phoned me and said they received the mail buy have experienced loads of emails and are unable to respond and she requested better photo's of the cars side profiles. She wasn't aware of the other claim on the policy for my other vehicle. I informed her, must be in the emails they did not read or respond.
On Monday morning the better side pictures was sent, Yolanda Mkangala told me she would have feedback by Close of business. Buy this obviously did not happen.
So this is why I am leaving yet another negative reply.
MB
Miles B's update27 Jan 2026, 09:10
Reviewer Update
Thought I would bring this under your attention, the issue is still not resolved.
On Friday Yolanda Mkangala phoned me and said they received the mail buy have experienced loads of emails and are unable to respond and she requested better photo's of the cars side profiles. She wasn't aware of the other claim on the policy for my other vehicle. I informed her, must be in the emails they did not read or respond.
On Monday morning the better side pictures was sent, Yolanda Mkangala told me she would have feedback by Close of business. Buy this obviously did not happen.
So this is why I am leaving yet another negative reply.
On Friday Yolanda Mkangala phoned me and said they received the mail buy have experienced loads of emails and are unable to respond and she requested better photo's of the cars side profiles. She wasn't aware of the other claim on the policy for my other vehicle. I informed her, must be in the emails they did not read or respond.
On Monday morning the better side pictures was sent, Yolanda Mkangala told me she would have feedback by Close of business. Buy this obviously did not happen.
So this is why I am leaving yet another negative reply.
The Unlimited's replyOfficial
27 Jan 2026, 09:19Hi Miles,
Thank you for bringing this to our attention. We apologize for the delay in processing your claim; this doesn't reflect the level of service we aim to provide our customers. We've requested feedback on your behalf, and you'll be contacted today with an update.
Thank you for bringing this to our attention. We apologize for the delay in processing your claim; this doesn't reflect the level of service we aim to provide our customers. We've requested feedback on your behalf, and you'll be contacted today with an update.
The Unlimited's reply27 Jan 2026, 09:19
Official
Hi Miles,
Thank you for bringing this to our attention. We apologize for the delay in processing your claim; this doesn't reflect the level of service we aim to provide our customers. We've requested feedback on your behalf, and you'll be contacted today with an update.
Thank you for bringing this to our attention. We apologize for the delay in processing your claim; this doesn't reflect the level of service we aim to provide our customers. We've requested feedback on your behalf, and you'll be contacted today with an update.
MB
Miles B's updateReviewer Update
27 Jan 2026, 16:03I'm still waiting to hear feedback. We again approaching the end of business, please let me know what's happening.
MB
Miles B's update27 Jan 2026, 16:03
Reviewer Update
I'm still waiting to hear feedback. We again approaching the end of business, please let me know what's happening.
The Unlimited's replyOfficial
27 Jan 2026, 16:07Hi Miles,
We apologise for the delay and understand your frustration. Please be assured your query is being followed up on, and we’ll provide feedback as soon as it's available.
The Unlimited's reply27 Jan 2026, 16:07
Official
Hi Miles,
We apologise for the delay and understand your frustration. Please be assured your query is being followed up on, and we’ll provide feedback as soon as it's available.
MB
Miles B's updateReviewer Update
27 Jan 2026, 16:12The one is approved but the vehicle details is totally wrong, thank you we are 50% there now.
What about the other claim Same Policy number different car?
What about the other claim Same Policy number different car?
MB
Miles B's update27 Jan 2026, 16:12
Reviewer Update
The one is approved but the vehicle details is totally wrong, thank you we are 50% there now.
What about the other claim Same Policy number different car?
What about the other claim Same Policy number different car?
The Unlimited's replyOfficial
27 Jan 2026, 16:15Hi Miles,
We're requesting feedback from the claims team to look into the second claim for you. If anything is outstanding, we'll reach out to you.
We're requesting feedback from the claims team to look into the second claim for you. If anything is outstanding, we'll reach out to you.
The Unlimited's reply27 Jan 2026, 16:15
Official
Hi Miles,
We're requesting feedback from the claims team to look into the second claim for you. If anything is outstanding, we'll reach out to you.
We're requesting feedback from the claims team to look into the second claim for you. If anything is outstanding, we'll reach out to you.
MB
Miles B's updateReviewer Update
28 Jan 2026, 14:32Hi Andrew,
By when can I expect feedback?
By when can I expect feedback?
MB
Miles B's update28 Jan 2026, 14:32
Reviewer Update
Hi Andrew,
By when can I expect feedback?
By when can I expect feedback?
The Unlimited's replyOfficial
28 Jan 2026, 14:35Hi Miles.
Thank for reaching out to us. Your message has been sent to the relevant team. Please expect feedback in the next 24 working hours.
Thank for reaching out to us. Your message has been sent to the relevant team. Please expect feedback in the next 24 working hours.
The Unlimited's reply28 Jan 2026, 14:35
Official
Hi Miles.
Thank for reaching out to us. Your message has been sent to the relevant team. Please expect feedback in the next 24 working hours.
Thank for reaching out to us. Your message has been sent to the relevant team. Please expect feedback in the next 24 working hours.
MB
Miles B's updateReviewer Update
28 Jan 2026, 15:14The claim was sent the 19th of Jan already, That's 8 working days... Is this the best The Unlimited can do?
MB
Miles B's update28 Jan 2026, 15:14
Reviewer Update
The claim was sent the 19th of Jan already, That's 8 working days... Is this the best The Unlimited can do?
MB
Miles B's updateReviewer Update
30 Jan 2026, 11:30It took the Unlimited team 11 days, or 9 working days to process this claim. Only to get told yesterday that its been unsuccessful they say its pre-existing damage on policy TU***.
The front bumper was previously repaired on the first time on the policy 14 Aug 2025. on the bottom left hand side. So as per my emails yesterday could you please provide me with evidence that this is pre existing damage.
The mail was sent yesterday around this time, I'm still awaiting feedback.
The front bumper was previously repaired on the first time on the policy 14 Aug 2025. on the bottom left hand side. So as per my emails yesterday could you please provide me with evidence that this is pre existing damage.
The mail was sent yesterday around this time, I'm still awaiting feedback.
MB
Miles B's update30 Jan 2026, 11:30
Reviewer Update
It took the Unlimited team 11 days, or 9 working days to process this claim. Only to get told yesterday that its been unsuccessful they say its pre-existing damage on policy TU***.
The front bumper was previously repaired on the first time on the policy 14 Aug 2025. on the bottom left hand side. So as per my emails yesterday could you please provide me with evidence that this is pre existing damage.
The mail was sent yesterday around this time, I'm still awaiting feedback.
The front bumper was previously repaired on the first time on the policy 14 Aug 2025. on the bottom left hand side. So as per my emails yesterday could you please provide me with evidence that this is pre existing damage.
The mail was sent yesterday around this time, I'm still awaiting feedback.
The Unlimited's replyOfficial
30 Jan 2026, 11:37Hi Miles.
Thank you for getting in touch with us. Your message has been logged with the relevant team. You'll receive feedback in the next 24 to 48 working hours.
Thank you for getting in touch with us. Your message has been logged with the relevant team. You'll receive feedback in the next 24 to 48 working hours.
The Unlimited's reply30 Jan 2026, 11:37
Official
Hi Miles.
Thank you for getting in touch with us. Your message has been logged with the relevant team. You'll receive feedback in the next 24 to 48 working hours.
Thank you for getting in touch with us. Your message has been logged with the relevant team. You'll receive feedback in the next 24 to 48 working hours.
MB
Miles B's updateReviewer Update
02 Feb 2026, 10:12Received a response back from the Claims Consultant, but he could not provide me with proof of the existing damage as yet.
Please send me the proof/ evidence as per my previous mails.
Please send me the proof/ evidence as per my previous mails.
MB
Miles B's update02 Feb 2026, 10:12
Reviewer Update
Received a response back from the Claims Consultant, but he could not provide me with proof of the existing damage as yet.
Please send me the proof/ evidence as per my previous mails.
Please send me the proof/ evidence as per my previous mails.
MB
Miles B's updateReviewer Update
02 Feb 2026, 11:57So I have attached, a picture I took of the car on the 5th Jan 2026. Please see if you can see any damage, and please provide me with the proof that its existing damage.
And if we cannot get this resolved I will need to take this further with the motor industry ombudsman as per my mail.
And if we cannot get this resolved I will need to take this further with the motor industry ombudsman as per my mail.
MB
Miles B's update02 Feb 2026, 11:57
Reviewer Update
So I have attached, a picture I took of the car on the 5th Jan 2026. Please see if you can see any damage, and please provide me with the proof that its existing damage.
And if we cannot get this resolved I will need to take this further with the motor industry ombudsman as per my mail.
And if we cannot get this resolved I will need to take this further with the motor industry ombudsman as per my mail.
MB
Miles B's updateReviewer Update
05 Feb 2026, 08:39I am exploring the option now of going to the ombudsman. The Unlimited team fail to understand and failed to respond to the mails once again.
They keep telling me is pre existing damage, because of a mark close to the grill on the bumper. They did not respray the complete bumper they did extensive repairs on the bottom of the bumper on the previous claim you approved in Aug 2025. You also have photos you can clearly see the damaged was fixed
What I'm claiming for now is mark that's on the RH side I sc****d the bumper in the beginning of Jan.
You are very good on selling a policy, not good on delivering what you promised. And its always a struggle getting anything done through the unlimited. All this positive reviews on hellopeter by new users with only one review does not reflect the actual service experience.
They keep telling me is pre existing damage, because of a mark close to the grill on the bumper. They did not respray the complete bumper they did extensive repairs on the bottom of the bumper on the previous claim you approved in Aug 2025. You also have photos you can clearly see the damaged was fixed
What I'm claiming for now is mark that's on the RH side I sc****d the bumper in the beginning of Jan.
You are very good on selling a policy, not good on delivering what you promised. And its always a struggle getting anything done through the unlimited. All this positive reviews on hellopeter by new users with only one review does not reflect the actual service experience.
MB
Miles B's update05 Feb 2026, 08:39
Reviewer Update
I am exploring the option now of going to the ombudsman. The Unlimited team fail to understand and failed to respond to the mails once again.
They keep telling me is pre existing damage, because of a mark close to the grill on the bumper. They did not respray the complete bumper they did extensive repairs on the bottom of the bumper on the previous claim you approved in Aug 2025. You also have photos you can clearly see the damaged was fixed
What I'm claiming for now is mark that's on the RH side I sc****d the bumper in the beginning of Jan.
You are very good on selling a policy, not good on delivering what you promised. And its always a struggle getting anything done through the unlimited. All this positive reviews on hellopeter by new users with only one review does not reflect the actual service experience.
They keep telling me is pre existing damage, because of a mark close to the grill on the bumper. They did not respray the complete bumper they did extensive repairs on the bottom of the bumper on the previous claim you approved in Aug 2025. You also have photos you can clearly see the damaged was fixed
What I'm claiming for now is mark that's on the RH side I sc****d the bumper in the beginning of Jan.
You are very good on selling a policy, not good on delivering what you promised. And its always a struggle getting anything done through the unlimited. All this positive reviews on hellopeter by new users with only one review does not reflect the actual service experience.
The Unlimited's replyOfficial
05 Feb 2026, 08:42Hi Miles.
We're truly sorry that you've had to reach out to us again regarding your claim. We've logged this matter with the relevant team and you'll receive feedback in the next 24 working hours.
We're truly sorry that you've had to reach out to us again regarding your claim. We've logged this matter with the relevant team and you'll receive feedback in the next 24 working hours.
The Unlimited's reply05 Feb 2026, 08:42
Official
Hi Miles.
We're truly sorry that you've had to reach out to us again regarding your claim. We've logged this matter with the relevant team and you'll receive feedback in the next 24 working hours.
We're truly sorry that you've had to reach out to us again regarding your claim. We've logged this matter with the relevant team and you'll receive feedback in the next 24 working hours.
MB
Miles B's updateReviewer Update
09 Feb 2026, 09:12By when can I expect feedback...?
MB
Miles B's update09 Feb 2026, 09:12
Reviewer Update
By when can I expect feedback...?
The Unlimited's replyOfficial
09 Feb 2026, 09:15Hi Miles,
Thanks for your patience. We'll share feedback within 24-48 working hours.
Thanks for your patience. We'll share feedback within 24-48 working hours.
The Unlimited's reply09 Feb 2026, 09:15
Official
Hi Miles,
Thanks for your patience. We'll share feedback within 24-48 working hours.
Thanks for your patience. We'll share feedback within 24-48 working hours.
MB
Miles B's updateReviewer Update
09 Feb 2026, 09:28The previous reply from 05 Feb 2026 at 08:42. said I will receive feedback within 24 working hours. lets see if we can have a conclusion before COB today.
MB
Miles B's update09 Feb 2026, 09:28
Reviewer Update
The previous reply from 05 Feb 2026 at 08:42. said I will receive feedback within 24 working hours. lets see if we can have a conclusion before COB today.
MB
Miles B's updateReviewer Update
12 Feb 2026, 09:05The last Email to you was sent on Monday, I'm still awaiting feedback.
MB
Miles B's update12 Feb 2026, 09:05
Reviewer Update
The last Email to you was sent on Monday, I'm still awaiting feedback.
The Unlimited's replyOfficial
12 Feb 2026, 09:09Hi Miles,
Thanks for your patience. Our team is on it, and feedback will be shared with you in the next 24-48 working hours.
Thanks for your patience. Our team is on it, and feedback will be shared with you in the next 24-48 working hours.
The Unlimited's reply12 Feb 2026, 09:09
Official
Hi Miles,
Thanks for your patience. Our team is on it, and feedback will be shared with you in the next 24-48 working hours.
Thanks for your patience. Our team is on it, and feedback will be shared with you in the next 24-48 working hours.
MB
Miles B's updateReviewer Update
12 Feb 2026, 15:32This complaint started with poor communication/ and the unlimited not responding to mails. And I haven’t seen an improvement whatsoever
I submitted both claims the same day the 19/01/2026 the one is approved; the other one they don’t really seem to know what’s going on.
The lady I spoke to this morning was unaware of the mail on Monday. And said she would phone me back. We are now fast approaching COB I need to know what’s going on.
I am doing my best to stay patient, and I am trying to understand but I am running out of patience now. Its now 24 days since I started the claim.
MB
Miles B's update12 Feb 2026, 15:32
Reviewer Update
This complaint started with poor communication/ and the unlimited not responding to mails. And I haven’t seen an improvement whatsoever
I submitted both claims the same day the 19/01/2026 the one is approved; the other one they don’t really seem to know what’s going on.
The lady I spoke to this morning was unaware of the mail on Monday. And said she would phone me back. We are now fast approaching COB I need to know what’s going on.
I am doing my best to stay patient, and I am trying to understand but I am running out of patience now. Its now 24 days since I started the claim.
The Unlimited's replyOfficial
12 Feb 2026, 15:48Hi Miles.
We can't apologise enough for the unpleasant experience you've had with us so far. Please note that this matter is sitting with the relevant team and feedback will be provided.
We can't apologise enough for the unpleasant experience you've had with us so far. Please note that this matter is sitting with the relevant team and feedback will be provided.
The Unlimited's reply12 Feb 2026, 15:48
Official
Hi Miles.
We can't apologise enough for the unpleasant experience you've had with us so far. Please note that this matter is sitting with the relevant team and feedback will be provided.
We can't apologise enough for the unpleasant experience you've had with us so far. Please note that this matter is sitting with the relevant team and feedback will be provided.
MB
Miles B's updateReviewer Update
13 Feb 2026, 11:41I don't think this can be resolved the Unlimited anymore, they should take their customers more seriously .This complaint will be registered with the Ombudsman before the end of the day.
And I should probably cancel all 3 policies once this case is done.
And I should probably cancel all 3 policies once this case is done.
MB
Miles B's update13 Feb 2026, 11:41
Reviewer Update
I don't think this can be resolved the Unlimited anymore, they should take their customers more seriously .This complaint will be registered with the Ombudsman before the end of the day.
And I should probably cancel all 3 policies once this case is done.
And I should probably cancel all 3 policies once this case is done.
The Unlimited's replyOfficial
13 Feb 2026, 11:53Hi Miles,
Thank you for your patience.
According to our records, you recently spoke with a member of our team who explained the outcome of your claim, which was assessed in line with the benefits outlined in your policy’s terms and conditions.
If you would like us to review a new claim, you are welcome to submit one at your convenience. Please let us know if you need any assistance with the process.
Thank you for your patience.
According to our records, you recently spoke with a member of our team who explained the outcome of your claim, which was assessed in line with the benefits outlined in your policy’s terms and conditions.
If you would like us to review a new claim, you are welcome to submit one at your convenience. Please let us know if you need any assistance with the process.
The Unlimited's reply13 Feb 2026, 11:53
Official
Hi Miles,
Thank you for your patience.
According to our records, you recently spoke with a member of our team who explained the outcome of your claim, which was assessed in line with the benefits outlined in your policy’s terms and conditions.
If you would like us to review a new claim, you are welcome to submit one at your convenience. Please let us know if you need any assistance with the process.
Thank you for your patience.
According to our records, you recently spoke with a member of our team who explained the outcome of your claim, which was assessed in line with the benefits outlined in your policy’s terms and conditions.
If you would like us to review a new claim, you are welcome to submit one at your convenience. Please let us know if you need any assistance with the process.
MB
Miles B's updateReviewer Update
13 Feb 2026, 12:14He said he would take it up with the claims department and get it re-assessed. or Is this rejected again? I have not received any feedback since
And why would I submit a new claim? There is no other new marks on the car except the one I'm trying to fix from the 19Jan.
And why would I submit a new claim? There is no other new marks on the car except the one I'm trying to fix from the 19Jan.
MB
Miles B's update13 Feb 2026, 12:14
Reviewer Update
He said he would take it up with the claims department and get it re-assessed. or Is this rejected again? I have not received any feedback since
And why would I submit a new claim? There is no other new marks on the car except the one I'm trying to fix from the 19Jan.
And why would I submit a new claim? There is no other new marks on the car except the one I'm trying to fix from the 19Jan.
The Unlimited's replyOfficial
13 Feb 2026, 12:18 Hi Miles,
No problem. We'll have one of our team members contact you within 24-48 working hours.
No problem. We'll have one of our team members contact you within 24-48 working hours.
The Unlimited's reply13 Feb 2026, 12:18
Official
Hi Miles,
No problem. We'll have one of our team members contact you within 24-48 working hours.
No problem. We'll have one of our team members contact you within 24-48 working hours.
MB
Miles B's updateReviewer Update
13 Feb 2026, 12:31You can respond to the NFO within 24-48 working hours. I am done
MB
Miles B's update13 Feb 2026, 12:31
Reviewer Update
You can respond to the NFO within 24-48 working hours. I am done