CM
Chantal M
1 reviews | Active since Sept 2017
02 Feb 2021, 23:03
Horrible service
This is not the first bad review that I am giving for this company, but it seems that this is the only way that I will get a response.
I sent an email regarding my premium that was increased without my knowledge. No response from anyone at the company. Tried the online chat and I was then told that I received 3 emails and an sms to inform me of the increase. (Told the person that I would not waste my time if I received the communication). The emails were then going to be resent to me, which did not happen. Then tried to put a claim in for scratch and dent. Was assured that I would have the necessary steps by the end of the day. What a surprise.....Nothing again.
Helpful (0)
Replies (6)0
Replies (6)
The Unlimited's replyOfficial
03 Feb 2021, 16:24Hi Chantal,
We're very disappointed to hear that this is the kind of customer service that you've received from our team. We totally understand your frustration and never want our customer`s to feel this way. Kindly note that we did try contacting you at 11:57AM and we were unable to reach you. Please may you provide us with a convenient time that we can call you and assist you.
We're very disappointed to hear that this is the kind of customer service that you've received from our team. We totally understand your frustration and never want our customer`s to feel this way. Kindly note that we did try contacting you at 11:57AM and we were unable to reach you. Please may you provide us with a convenient time that we can call you and assist you.
The Unlimited's reply03 Feb 2021, 16:24
Official
Hi Chantal,
We're very disappointed to hear that this is the kind of customer service that you've received from our team. We totally understand your frustration and never want our customer`s to feel this way. Kindly note that we did try contacting you at 11:57AM and we were unable to reach you. Please may you provide us with a convenient time that we can call you and assist you.
We're very disappointed to hear that this is the kind of customer service that you've received from our team. We totally understand your frustration and never want our customer`s to feel this way. Kindly note that we did try contacting you at 11:57AM and we were unable to reach you. Please may you provide us with a convenient time that we can call you and assist you.
CM
Chantal M's updateReviewer Update
03 Feb 2021, 16:31Hi. Someone actually phoned me on 12:44 and not 11:57, and I asked the gentleman to phone me at 13:00 when I was on lunch, as I dont have lunch everyday at the same time. Once again. I was not contacted after that again. Why do you even ask me when is a convenient time, if you dont call me at that time? I will be available tomorrow between 12:00 and 13:00, expecting your call.
CM
Chantal M's update03 Feb 2021, 16:31
Reviewer Update
Hi. Someone actually phoned me on 12:44 and not 11:57, and I asked the gentleman to phone me at 13:00 when I was on lunch, as I dont have lunch everyday at the same time. Once again. I was not contacted after that again. Why do you even ask me when is a convenient time, if you dont call me at that time? I will be available tomorrow between 12:00 and 13:00, expecting your call.
The Unlimited's replyOfficial
03 Feb 2021, 19:42Hi Chantal,
Thank you for getting back to us. Kindly note that a member from our auto claims department did try to get in touch with you at 11:57AM. We sincerely apologise for not contacting you again after our first attempt. We will definitely reach out to you between 12:00PM and 1:00PM tomorrow.
Thank you for getting back to us. Kindly note that a member from our auto claims department did try to get in touch with you at 11:57AM. We sincerely apologise for not contacting you again after our first attempt. We will definitely reach out to you between 12:00PM and 1:00PM tomorrow.
The Unlimited's reply03 Feb 2021, 19:42
Official
Hi Chantal,
Thank you for getting back to us. Kindly note that a member from our auto claims department did try to get in touch with you at 11:57AM. We sincerely apologise for not contacting you again after our first attempt. We will definitely reach out to you between 12:00PM and 1:00PM tomorrow.
Thank you for getting back to us. Kindly note that a member from our auto claims department did try to get in touch with you at 11:57AM. We sincerely apologise for not contacting you again after our first attempt. We will definitely reach out to you between 12:00PM and 1:00PM tomorrow.
The Unlimited's replyOfficial
10 Feb 2021, 19:52Hi Chantal,
Thank you so much for letting us know. One of our team members from our Auto claims department will be contacting you tomorrow to assist with your claim. We truly apologize for the delay in providing you with feedback.
Thank you so much for letting us know. One of our team members from our Auto claims department will be contacting you tomorrow to assist with your claim. We truly apologize for the delay in providing you with feedback.
The Unlimited's reply10 Feb 2021, 19:52
Official
Hi Chantal,
Thank you so much for letting us know. One of our team members from our Auto claims department will be contacting you tomorrow to assist with your claim. We truly apologize for the delay in providing you with feedback.
Thank you so much for letting us know. One of our team members from our Auto claims department will be contacting you tomorrow to assist with your claim. We truly apologize for the delay in providing you with feedback.
CM
Chantal M's updateReviewer Update
11 Feb 2021, 08:11Hi. Please only contact me at 1pm when I have lunch. Thank you
CM
Chantal M's update11 Feb 2021, 08:11
Reviewer Update
Hi. Please only contact me at 1pm when I have lunch. Thank you
The Unlimited's replyOfficial
11 Feb 2021, 20:12Hi Chantal,
Thank you so much for taking our call today and giving the opportunity to provide you with feedback regarding your claim. Your patience and understanding is highly appreciated.
Thank you so much for taking our call today and giving the opportunity to provide you with feedback regarding your claim. Your patience and understanding is highly appreciated.
The Unlimited's reply11 Feb 2021, 20:12
Official
Hi Chantal,
Thank you so much for taking our call today and giving the opportunity to provide you with feedback regarding your claim. Your patience and understanding is highly appreciated.
Thank you so much for taking our call today and giving the opportunity to provide you with feedback regarding your claim. Your patience and understanding is highly appreciated.