TW
Thinus W
1 reviews | Active since Nov 2018
01 Feb 2022, 14:11
Horrible Service
Horrible place I cancelled my policy with them and they still take the money the don't reply to emails every time you must call them just to hear a story. This is one of the people that does not respond to email. Mthobisi Gwala I would like a SENIOR person to call me and assist me.
Helpful (0)
Replies (2)0
Replies (2)
The Unlimited's replyOfficial
01 Feb 2022, 16:32 Hi Thinus,
It’s taken us a while to come up with a response to your review. It’s not that we didn’t want to respond to you, we had a difficult time formulating the right words. We hope that you can accept our sincere apologies as we can only imagine how frustrating it is to find out that you’ve been debited for a product that you cancelled. As our consultant informed you, the debit order for January isn’t reflecting on our system. You’ll need to send us an email with a copy of your bank statement so that we can refund you accordingly.
It’s taken us a while to come up with a response to your review. It’s not that we didn’t want to respond to you, we had a difficult time formulating the right words. We hope that you can accept our sincere apologies as we can only imagine how frustrating it is to find out that you’ve been debited for a product that you cancelled. As our consultant informed you, the debit order for January isn’t reflecting on our system. You’ll need to send us an email with a copy of your bank statement so that we can refund you accordingly.
The Unlimited's reply01 Feb 2022, 16:32
Official
Hi Thinus,
It’s taken us a while to come up with a response to your review. It’s not that we didn’t want to respond to you, we had a difficult time formulating the right words. We hope that you can accept our sincere apologies as we can only imagine how frustrating it is to find out that you’ve been debited for a product that you cancelled. As our consultant informed you, the debit order for January isn’t reflecting on our system. You’ll need to send us an email with a copy of your bank statement so that we can refund you accordingly.
It’s taken us a while to come up with a response to your review. It’s not that we didn’t want to respond to you, we had a difficult time formulating the right words. We hope that you can accept our sincere apologies as we can only imagine how frustrating it is to find out that you’ve been debited for a product that you cancelled. As our consultant informed you, the debit order for January isn’t reflecting on our system. You’ll need to send us an email with a copy of your bank statement so that we can refund you accordingly.
The Unlimited's replyOfficial
02 Feb 2022, 14:03Hi Thinus,
Thank you for your time on the phone earlier today. Please note that your Heli Rescue Plus policy was cancelled on the 11/01/2022. Due to a system error, we debited your account on the 31/01/2022. We’ve processed you a refund of the premium, which was collected, and the payment will take 24-48 hours to reflect in your account. Once again, we’re incredibly sorry for any inconvenience caused.
Thank you for your time on the phone earlier today. Please note that your Heli Rescue Plus policy was cancelled on the 11/01/2022. Due to a system error, we debited your account on the 31/01/2022. We’ve processed you a refund of the premium, which was collected, and the payment will take 24-48 hours to reflect in your account. Once again, we’re incredibly sorry for any inconvenience caused.
The Unlimited's reply02 Feb 2022, 14:03
Official
Hi Thinus,
Thank you for your time on the phone earlier today. Please note that your Heli Rescue Plus policy was cancelled on the 11/01/2022. Due to a system error, we debited your account on the 31/01/2022. We’ve processed you a refund of the premium, which was collected, and the payment will take 24-48 hours to reflect in your account. Once again, we’re incredibly sorry for any inconvenience caused.
Thank you for your time on the phone earlier today. Please note that your Heli Rescue Plus policy was cancelled on the 11/01/2022. Due to a system error, we debited your account on the 31/01/2022. We’ve processed you a refund of the premium, which was collected, and the payment will take 24-48 hours to reflect in your account. Once again, we’re incredibly sorry for any inconvenience caused.