horrible customer service

I submitted a claim for scratches and dents with pictures from two dealers and I never received a response and days later I decided to call and I was told I need to send a picture of my mileage and four sides of my car which I did. Days later i still didn't received a message confirming that they have all the information they need from me so I had to call AGAIN!Then they told me that my pictures could have been more than 10 megabytes which they were supposed to mention in the first place. I submitted the required pictures and made sure they were less than 10 megabytes and I still heard nothing from then. Then I CALLED AGAIN! and I was told they would get back to me on Friday the 24th of April. It's the 2nd of May and there's still nothing, I guess they are waiting for me to CALL AGAIN! Your service is way below par, it's disappointing. You are busy sending me a million emails about a sim card I wouldn't care less about because I need to fix the scratches on my car. You only have agents to get you customers but you don't care about customer satisfaction.