TL
Taariq L
1 reviews | Active since Dec 2021
05 Dec 2021, 12:55
Horrible customer care
I received an email on 16 July 2021 to confirm that they will be handling the requested cancellation of my policy. To this day I am still being debited. I have all the evidence that I have been in contact with you, and that you have been in contact back, yet nothing was done. If this does not get sorted in the course of this week I will unfortunately be forced to take the matter further. Reference number CC-***
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Replies (2)
The Unlimited's replyOfficial
06 Dec 2021, 11:55Hi Taariq,
We’re genuinely sorry for attending your review late. We can confirm that your cancellation request was received on the 16/07/2021. We must admit that we made a misstep as we did not ensure that your membership was cancelled accordingly. As of this morning, your cover has been cancelled and there’ll be no further debits to your account. We’ve logged a refund for the premiums which were collected in the last 5 months, and we’ll provide you with feedback regarding this matter before close of business today.
The Unlimited's reply06 Dec 2021, 11:55
Official
Hi Taariq,
We’re genuinely sorry for attending your review late. We can confirm that your cancellation request was received on the 16/07/2021. We must admit that we made a misstep as we did not ensure that your membership was cancelled accordingly. As of this morning, your cover has been cancelled and there’ll be no further debits to your account. We’ve logged a refund for the premiums which were collected in the last 5 months, and we’ll provide you with feedback regarding this matter before close of business today.
The Unlimited's replyOfficial
06 Dec 2021, 12:16Hi Taariq,
Kindly note that your refund has been approved and it will be processed today. Depending on the bank you use, the funds will take 24-48 hours to reflect in your bank account. Once again, please accept our humble apologies for any inconvenience caused.
The Unlimited's reply06 Dec 2021, 12:16
Official
Hi Taariq,
Kindly note that your refund has been approved and it will be processed today. Depending on the bank you use, the funds will take 24-48 hours to reflect in your bank account. Once again, please accept our humble apologies for any inconvenience caused.