Horrible Claiming process and Customer service
This company is really poor with customer service. I put in a claim 2 weeks ago and ran around for quotes after submitting their 48 hours response seem like a marketing gimmick. To this day I call only for their call centre either to promise to come back to you or hold for 20 minutes then call is dropped. It's a horrible claiming experience one wonders how they retain customers with such poor service.
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Replies (2)
The Unlimited's replyOfficial
13 Feb 2019, 17:25Hi Mnisi,
We're very concerned to hear about your experience with us. We will look into this matter and we give you a call tomorrow morning.
We're very concerned to hear about your experience with us. We will look into this matter and we give you a call tomorrow morning.
The Unlimited's reply13 Feb 2019, 17:25
Official
Hi Mnisi,
We're very concerned to hear about your experience with us. We will look into this matter and we give you a call tomorrow morning.
We're very concerned to hear about your experience with us. We will look into this matter and we give you a call tomorrow morning.
The Unlimited's replyOfficial
14 Feb 2019, 09:18 Hi Mnisi, Thanks for taking our call and for giving us the opportunity to take you through the Auto Elite claims process. Once we receive the requested documents, we can continue with the assessment of the claim. If there’s anything else we can do to help you, please pop us a message below or give us a call on ***.
The Unlimited's reply14 Feb 2019, 09:18
Official
Hi Mnisi, Thanks for taking our call and for giving us the opportunity to take you through the Auto Elite claims process. Once we receive the requested documents, we can continue with the assessment of the claim. If there’s anything else we can do to help you, please pop us a message below or give us a call on ***.