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Caroline S
1 reviews | Active since Sept 2021
06 Sept 2021, 15:50
**********, PATHETIC , WORST SERVICE FROM THE UNLIMITED DO NOT ENGAGE IN ANY BUSINESS WITH THEM
I have been a client for 4 years and my first ever claim was in May 2021 to this date i have not received a penny. I was advised i could take my car to the panel beaters and the work was done but no payment was made . I call everyday and promised to be contacted but nothing i am promised that i will receive documentation that should be filled in yet nothing . This is the worst service ever . The Unlimited even had the nerve to call me offering me a lawyer with the service i have received really what an insult . i am so unhappy and frustrated with this company.
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Replies (4)0
Replies (4)
The Unlimited's replyOfficial
06 Sept 2021, 16:41Hi Carol,
Thank you so much for writing to us. We're so heartbroken to hear that you've struggled to get your very first claim finalised after years of being a loyal member to our family. We understand that you’re upset as anyone would be if they were in your shoes. Please accept our sincere apologies for making you feel this way. We’d really like the opportunity to mend our relationship with you and find a way to restore your faith in us. Kindly note that we attempted to get in touch with you this afternoon, however, your loved one answered the call and informed us that you’re not available to chat to us. When you get some free time between the hours of 08:00AM-5:00PM tomorrow, please pop us a reply and we’ll call you back.
The Unlimited's reply06 Sept 2021, 16:41
Official
Hi Carol,
Thank you so much for writing to us. We're so heartbroken to hear that you've struggled to get your very first claim finalised after years of being a loyal member to our family. We understand that you’re upset as anyone would be if they were in your shoes. Please accept our sincere apologies for making you feel this way. We’d really like the opportunity to mend our relationship with you and find a way to restore your faith in us. Kindly note that we attempted to get in touch with you this afternoon, however, your loved one answered the call and informed us that you’re not available to chat to us. When you get some free time between the hours of 08:00AM-5:00PM tomorrow, please pop us a reply and we’ll call you back.
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Caroline S's updateReviewer Update
09 Sept 2021, 15:30Am available to take your call
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Caroline S's update09 Sept 2021, 15:30
Reviewer Update
Am available to take your call
The Unlimited's replyOfficial
10 Sept 2021, 10:14Hi Carol,
Thank you so much for being gracious and for allowing us to contact you this morning. We truly value you and we’re grateful that you’ve welcomed our efforts to make things right. As soon as you’ve submitted the outstanding documents, we’ll assist you accordingly with your request. Our payments team has sent you an email with the list of the documents that we need. Should you need our help with anything else, please don’t hesitate to pop us a reply below and we’ll give you a call.
The Unlimited's reply10 Sept 2021, 10:14
Official
Hi Carol,
Thank you so much for being gracious and for allowing us to contact you this morning. We truly value you and we’re grateful that you’ve welcomed our efforts to make things right. As soon as you’ve submitted the outstanding documents, we’ll assist you accordingly with your request. Our payments team has sent you an email with the list of the documents that we need. Should you need our help with anything else, please don’t hesitate to pop us a reply below and we’ll give you a call.
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Caroline S's updateReviewer Update
08 Jun 2022, 14:18ALMOST A YEAR NOTHING DONE , MY ACCOUNT STILL BEING DEBITED
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Caroline S's update08 Jun 2022, 14:18
Reviewer Update
ALMOST A YEAR NOTHING DONE , MY ACCOUNT STILL BEING DEBITED