TN
Tlaki N

1 reviews | Active since Jan 2013

25 May 2020, 08:00

HORANDOUSUNLIMITED.ANNOYING AND *****ING US

IF THE UNLIMITED WAS OUR ONLY SOURCE, MY MOTHER IN LAW WOULD STILL BE IN THE MORGUE.SHE PASSED ON 14 MARCH AND STILL THE UNLIMITTED HASNT PAID US. THE UNLIMITTED WERE SENT ALL THE DOCUMENTS REQUIRED BY OTHER INSURANCES AT THE TIME OF DEATH,BUT THEY HAVE A FORM WHICH BUST BE COMPLETED BY THE DR. I TOLD MBALI MTHETHWA SHE THEN SAID SHE WILL WORK ON THIS,ONFRIDAY WE GOT A CALL FROM TE DR TELLING US THEY NEED 1500 TO COMPLETE THE FORM WE DONT HAVE THAT KIND OF CASH. SO MY QUESTION IS IS THE UNLIMITTED GOING TO PAY US OR NOT,ITS ATIDEOUS ANNOYING AND DODDGY PROCESS. THEY ARE QUICK TO TAKE PREMIUMS BUT COME UP WITH ALL SORTS OR EXCUSES WHEN THEY ARE SUPPOSE TO PAY. CLIENTELE,HOLLARD AND METROPOLITAN PAID US WITH THE SAME DOCUMENTS.WHY IS THE UNLIMITED NOT PAYING? IS THE UNLIMMITED HAS UNLIMITED EXCUSES TO PAY.JUST TELL US IF WE WILL GET THE MONEY OR NOT . AS THIS IS REALLY ANNNOYING

0
Replies (2)
The Unlimited
The Unlimited's reply25 May 2020, 13:52
Official
 
Hi Tlaki,

 

We're sorry to hear about your mother in-law’s passing, please accept our sincere condolences for your loss. We're troubled to hear about your difficulty in trying to resolve the issue regarding your policy. We try our best to ensure all the members of our family feel supported and understood and we’ll be urgently looking into this matter. Our claims department will be in touch with you soonest to assist you. 

The Unlimited
The Unlimited's reply25 May 2020, 20:12
Official
Hi Tlaki,

 

Thank you for taking our call today. We still need the invoice for the medical questionnaire, as we can only pay for the records as soon as we’ve received the invoice.