CS
Chanel S

1 reviews | Active since Feb 2020

01 Jun 2021, 10:42

Highly disappointed in THE UNLIMITED.. ******** they have for employees

I don't know why we can't select a 0 star, because that is what i really want to give this company. I was called in the middle of May 2021 by a lady called Annelize (I hope I spelled it right) I also have her ID number, if the people in charge wants to speak with me. She called me and asked me if i wanted MORE INFORMATION about the company. I said yes bacause maybe i could show my friends or if I'm maybe interested one day when i have the money for something like this. She told me she wants to send all the information on email, but before she can, she needs my ID number and my bank account number. I put the phone down multiple times and told her i don't want to give her any of my details. She kept on calling and calling, she even gave me her ID number so that i could give her mine. That unfortunately convinced me to give her mine. Then she asked me for my bank account number. I hung up on her again. She called me again telling me that she can't do anything with my account number, and i believed her, so i gave it to her. YET she took that bank account number and she put a debicheck on my account. I did NOT confirm it!! I called them multiple times asking to stop the policy because i DID NOT confirm it. Everytime they said they will put me through and then that got me nowhere. They told me that they were going to phone me back, they never did. They even called me to talk about the policy and i told them to cancel it, they told me that they wil call me back, they didn't. I sent them a email telling them to cancel it before the end of may, it is June now and they just took money from my account. Now I am a very calm and polite person, but if you don't return my money before the end of today I am going to lose my cool, and i have never lost my cool. Return this money now.

0
Replies (7)
The Unlimited
The Unlimited's reply01 Jun 2021, 12:14
Official
 
Hi Chanel,



We can’t thank you enough for bringing what has occurred to our attention. We’d like to sincerely apologise for the way in which our team member conducted herself. Her behavior is inexcusable, and we completely understand how upsetting it must be to find out that a membership was opened for you without your consent. Please note that we tried to contact you at 11:30AM so that we could discuss this matter as well as your refund query and unfortunately, we were unable to get through to you. Kindly tell us what time we can contact you again between now and 5:00PM. 

The Unlimited
The Unlimited's reply01 Jun 2021, 12:57
Official
 
Hi Chanel,



Thank you for granting us the opportunity to contact you this afternoon. The policy which was under your name is now cancelled. We’re a business that places the utmost importance on integrity and honesty, so we’ll be investigating the calls which took place between yourself and our co-worker. We’ll contact you in 24-48 working hours to present you with our findings and discuss your refund query. Your patience and understanding will be highly appreciated. 

The Unlimited
The Unlimited's reply01 Jun 2021, 16:07
Official
 
Hi Chanel,



Good news! We’ve completed the call assessment well ahead of time. We found that you’re correct, our team member did state that she was simply sending you policy documents and did not mention that she was opening cover for your vehicle. From the bottom of our hearts, we’d like to extend our deepest apologies to you. The co-worker in question is no longer with The Unlimited as her actions were unacceptable. Please also note that we’ll be reimbursing you for the debit order which was collected from your bank account. The funds will reflect in your account in 24-48 hours. We truly appreciate the effort you put into alerting us about this issue as this will help us improve our services as a business. 

CS
Chanel S's update01 Jun 2021, 16:31
Reviewer Update
Thank you
CS
Chanel S's update14 Feb 2022, 10:49
Reviewer Update
Good morning
I just went into my banking app.. and i see that the unlimited wants to once again deduct money from my account with a debit order, please remove me from this immediately, because i will take further steps if that money gets deducted from my account
The Unlimited
The Unlimited's reply14 Feb 2022, 12:48
Official
Hi Chanel,


We trust that you’ve been keeping well these past few months. We’ve just checked on our system, and we found that the mandate for the policy which was in your name, has been inactive since the 01/06/2021. This means that we can no longer collect a premium from your account. If we happen to debit your account, please alert us immediately and we’ll investigate accordingly.

CS
Chanel S's update14 Feb 2022, 12:57
Reviewer Update
Thank you will do. The thing is it wasn't there since you canceled it, and it's back now. But will let you know