LS
Lwando S
1 reviews | Active since Jun 2021
22 Jun 2021, 20:18
Highly Disappointed
I'm writing this review on behalf of my family... We are very disappointed with the unlimited. Their claim process feels like pulling hair.
My father passed on late January and a claim was made but till this very day a pay out has not been made, the only feedback we kept on getting when we followed up was that they are still working on the claim.... I'm not sure what it is that they are working on anymore. The last feedback we got via sms was in March.... if we dont call, they don't say anything and when you call them they keep transferring us from one person to the next. What is really upsetting is that they never fail to debit our account but they dont keep their end of the bargain.
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The Unlimited's replyOfficial
23 Jun 2021, 10:38Hi Lwando,
Thank you for writing to us on your family’s behalf. Losing a father can be extremely difficult because you’re essentially losing a source of strength, stability and consistency in your life. We can’t imagine the heartache you must be feeling and we’re truly sorry for your family’s loss. Please note that the claim was finalised on the 29/03/2021. We attempted to get in touch with the policyholder that very same day to provide her feedback and unfortunately, we failed to get through to her. We’ve reached out to her this morning and we informed her of the claim outcome.
Thank you for writing to us on your family’s behalf. Losing a father can be extremely difficult because you’re essentially losing a source of strength, stability and consistency in your life. We can’t imagine the heartache you must be feeling and we’re truly sorry for your family’s loss. Please note that the claim was finalised on the 29/03/2021. We attempted to get in touch with the policyholder that very same day to provide her feedback and unfortunately, we failed to get through to her. We’ve reached out to her this morning and we informed her of the claim outcome.
The Unlimited's reply23 Jun 2021, 10:38
Official
Hi Lwando,
Thank you for writing to us on your family’s behalf. Losing a father can be extremely difficult because you’re essentially losing a source of strength, stability and consistency in your life. We can’t imagine the heartache you must be feeling and we’re truly sorry for your family’s loss. Please note that the claim was finalised on the 29/03/2021. We attempted to get in touch with the policyholder that very same day to provide her feedback and unfortunately, we failed to get through to her. We’ve reached out to her this morning and we informed her of the claim outcome.
Thank you for writing to us on your family’s behalf. Losing a father can be extremely difficult because you’re essentially losing a source of strength, stability and consistency in your life. We can’t imagine the heartache you must be feeling and we’re truly sorry for your family’s loss. Please note that the claim was finalised on the 29/03/2021. We attempted to get in touch with the policyholder that very same day to provide her feedback and unfortunately, we failed to get through to her. We’ve reached out to her this morning and we informed her of the claim outcome.