SW
Shane W

1 reviews | Active since Dec 2010

13 Jul 2023, 13:11

Hiding behind other names

uConnect are in bed with these ****mers. Selling financial services while pretending to be a data/cell company, not providing any of the required information or release forms to sell you financial products. Caveat Emptor

Avoid this business and their APP. The agents are telling people it's a free data and airtime sim while actually signing you up for insurance. when you try and cancel (within 24 hrs) the agent (Lauren van Wyk) simply tells you it's too late she's processed your details and blocks you.

The are supposedly https://theunlimited.co.za/about-us which is a registered financial services company but they never tell you this and you don't see any opt out or cool down periods as required by law. The call centre is useless as well.

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Replies (3)
The Unlimited
The Unlimited's reply13 Jul 2023, 13:32
Official
Thank you so much for reaching out, Shane. We’re sorry that your experience hasn't been a good one. We're here to help and make this right for you. We’ve been trying to contact you and unfortunately, we’re unable to get through to you. Please send us a private message with your ID number or policy number so that we can look into this matter.
The Unlimited
The Unlimited's reply13 Jul 2023, 17:00
Official
Hi Shane.

Thank you for taking our call today. We're currently investigating this matter and we'll get back to you as soon as we have feedback. 
The Unlimited
The Unlimited's reply14 Jul 2023, 15:36
Official
Hi Shane.

Thank you for taking our call today. Please email us the required information so that we can proceed with the investigation.