nN
nix N

1 reviews | Active since Jul 2016

25 Jul 2016, 13:27

Heli Rescue Plus - Micheal

<p>I had a sales consultant call me on Saturday the 23rd just before 11h00 selling me the heli rescue medical aid package for R110 a month. His name was Micheal, overly friendly, so much so that he was even basically flirting with me over the phone. That I can still handle. However, he started talking about my brother and that my brother referred me (which he did) but he told me that my brother had taken this very package and that they had sent his welcome package on Thursday already. Thus, I thought well if my brother took it, it can't be a bad deal.</p> <p> </p> <p>I agreed to take the package and after handing him my details, I got off the phone and spoke to my brother. Turns out he never took the package and Micheal was blatently lying to me, he even told me at one point that he waited for 15 minutes for my brother to hand him personal deets.</p> <p> </p> <p>This is extremely unprofessional and makes this company come across as a **** business. I do not want to associate myself with ***** and companies that feel they need to lie and flirt to sell their service. Highly unprofessional and I plan to cancel my subscription with them as soon as possible!</p> <p> </p> <p>I'm glad your calls are recorded as corroborate my story when I get hold of management.</p>

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Replies (5)
The Unlimited
The Unlimited's reply25 Jul 2016, 13:46
Official

Our business is built on a simple but very important promise, ‘You’re Everything’. And when that promise is not fulfilled, we will stop at nothing to get it right, immediately! You can be sure that we will follow up on your complaint Donnique and get back to you right away.

Take care, The Unlimited

nN
nix N's update25 Jul 2016, 14:09
Reviewer Update

Thank you for calling me so swiftly and please also give my thanks to Chantel for her friendly assistance, she confirmed with me that she will cancel my policy. Please confirm once it is officially cancelled and I truly hope you do speak to your management about this after listening to the call. It is imperitive they know this sort of complaint as it is harmful to your company image.

The Unlimited
The Unlimited's reply25 Jul 2016, 14:28
Official

It is only a pleasure Donnique, we take our commitment to customer service very seriously and we will gladly share you lovely feedback with Chantelle.

We completely understand where you are coming from, hence, we always do the right thing for our customers, regardless; even if that means you are no longer a customer with us. We can confirm that your policy is no longer active.

Thank you once again for giving us this valuable information, we have located the call made to you and our team are currently assessing the conversation. A meeting has been arranged with Michael and his manager for the morning to discuss his behaviour and the way forward.

Take care, The Unlimited

nN
nix N's update25 Jul 2016, 14:40
Reviewer Update

Thank you for your prompt service in having this resolved and hopefully this won't happen again to your future customers.

Have a good day

The Unlimited
The Unlimited's reply25 Jul 2016, 15:00
Official

We really do care about how people are treated and have a dedicated Facebook page where our customers can inbox us any issues that they have concerns about. We really appreciate your feedback and the opportunity to make this right.

Have a great evening and take care, The Unlimited