HH
Heinrich H
1 reviews | Active since Jul 2015
15 Nov 2021, 17:36
harrasment from the unlimited
After trying to claim on a life insurance policy they rejected the claim. They have since however continued to phone relentlessly trying to sell their products. We have asked them on social media etc to remove our contact information. Today they contacted us again and asked to the person they rejected a claim on....after advising them the person they wish to speak to passed on the person insisted saying that's not possible as she spoke to her last year. This is disrespectful and has passed the point of harassment.
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Replies (3)
The Unlimited's replyOfficial
15 Nov 2021, 19:25Hi Heinrich,
Losing a loved one means that a piece of your heart is gone forever. We understand that it isn’t easy to accept the outcome of your claim, however, we’d like you to note that it was unsuccessful as it didn’t meet the requirements of our terms and conditions. At this point in time, the last thing you need is an insensitive interaction with one of our consultants and we can’t apologise enough regarding what has occurred. Please note that we’ll assess the call-in question and if we find any ill behavior, corrective action will be taken. We wish to also inform you that we'll be adding your details to our ‘Do Not Contact’ list in 24-48 hours and this will ensure that you never hear from us again. We’ll send you a confirmation as soon as this has been actioned.
Losing a loved one means that a piece of your heart is gone forever. We understand that it isn’t easy to accept the outcome of your claim, however, we’d like you to note that it was unsuccessful as it didn’t meet the requirements of our terms and conditions. At this point in time, the last thing you need is an insensitive interaction with one of our consultants and we can’t apologise enough regarding what has occurred. Please note that we’ll assess the call-in question and if we find any ill behavior, corrective action will be taken. We wish to also inform you that we'll be adding your details to our ‘Do Not Contact’ list in 24-48 hours and this will ensure that you never hear from us again. We’ll send you a confirmation as soon as this has been actioned.
The Unlimited's reply15 Nov 2021, 19:25
Official
Hi Heinrich,
Losing a loved one means that a piece of your heart is gone forever. We understand that it isn’t easy to accept the outcome of your claim, however, we’d like you to note that it was unsuccessful as it didn’t meet the requirements of our terms and conditions. At this point in time, the last thing you need is an insensitive interaction with one of our consultants and we can’t apologise enough regarding what has occurred. Please note that we’ll assess the call-in question and if we find any ill behavior, corrective action will be taken. We wish to also inform you that we'll be adding your details to our ‘Do Not Contact’ list in 24-48 hours and this will ensure that you never hear from us again. We’ll send you a confirmation as soon as this has been actioned.
Losing a loved one means that a piece of your heart is gone forever. We understand that it isn’t easy to accept the outcome of your claim, however, we’d like you to note that it was unsuccessful as it didn’t meet the requirements of our terms and conditions. At this point in time, the last thing you need is an insensitive interaction with one of our consultants and we can’t apologise enough regarding what has occurred. Please note that we’ll assess the call-in question and if we find any ill behavior, corrective action will be taken. We wish to also inform you that we'll be adding your details to our ‘Do Not Contact’ list in 24-48 hours and this will ensure that you never hear from us again. We’ll send you a confirmation as soon as this has been actioned.
HH
Heinrich H's updateReviewer Update
15 Nov 2021, 22:23The claim was rejected four years ago. We have since moved on from that. TheUnlimited however has not stopped harassing us. We have been assured of being put on a do not contact list in the past. Hence my complaint today after another call and the lady insisting she spoke to the person who had passed on. So what other corrective action is left after being put on the no call list....you tell us you will put us on the no call list again. What do I do next time the unlimited calls?
HH
Heinrich H's update15 Nov 2021, 22:23
Reviewer Update
The claim was rejected four years ago. We have since moved on from that. TheUnlimited however has not stopped harassing us. We have been assured of being put on a do not contact list in the past. Hence my complaint today after another call and the lady insisting she spoke to the person who had passed on. So what other corrective action is left after being put on the no call list....you tell us you will put us on the no call list again. What do I do next time the unlimited calls?
The Unlimited's replyOfficial
16 Nov 2021, 12:07Hi Heinrich,
Thank you for writing to us again. Our IT department has just notified us that there were no calls made to you by our consultants. Even though the call you received did not come from us, we’ve added your details to our ‘Do Not Contact’ list, to ensure that you never have an interaction with our team. We’re deeply sorry for any hurt that you might be feeling right now and we hope that you’ll one day find some healing for your loss.
Thank you for writing to us again. Our IT department has just notified us that there were no calls made to you by our consultants. Even though the call you received did not come from us, we’ve added your details to our ‘Do Not Contact’ list, to ensure that you never have an interaction with our team. We’re deeply sorry for any hurt that you might be feeling right now and we hope that you’ll one day find some healing for your loss.
The Unlimited's reply16 Nov 2021, 12:07
Official
Hi Heinrich,
Thank you for writing to us again. Our IT department has just notified us that there were no calls made to you by our consultants. Even though the call you received did not come from us, we’ve added your details to our ‘Do Not Contact’ list, to ensure that you never have an interaction with our team. We’re deeply sorry for any hurt that you might be feeling right now and we hope that you’ll one day find some healing for your loss.
Thank you for writing to us again. Our IT department has just notified us that there were no calls made to you by our consultants. Even though the call you received did not come from us, we’ve added your details to our ‘Do Not Contact’ list, to ensure that you never have an interaction with our team. We’re deeply sorry for any hurt that you might be feeling right now and we hope that you’ll one day find some healing for your loss.