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Siphosethu T

1 reviews | Active since Oct 2018

31 Oct 2018, 18:54

Good for picking up the phone only!

Good for picking up the phone only! What The Unlimited sales agents will not tell you when you’re signing up for a death cover is that a claim will take a minimum of 7 working days. If you decide to stay with The Unlimited, make sure you have a funeral policy with another company otherwise you’ll drown in debt because of funeral arrangements.

0
Replies (7)
The Unlimited
The Unlimited's reply01 Nov 2018, 16:26
Official

Hi Siphosethu,

Thanks for taking our call this afternoon. The claim has been sent for assessment and we will provide you with feedback in the next 24 to 48 working hours.

ST
Siphosethu T's update02 Nov 2018, 16:00
Reviewer Update
24 hours gone. Maybe I’ll receive proper feedback on Monday after 48 hours, that’s if I’ll ever receive it. I’m so done with this company, if I knew I wouldn’t have taken the cover. Been a loyal client ever since I joined, never missed any premium. But when it’s time for The Unlimited to do some action, they’re playing “hide and seek”, they’re not delivering as they proclaim they do. It’s been 4 days and the claim is STILL being ‘assessed’. I get that the company doesn’t offer funeral policy, but the treatment I’m receiving for a death cover claim is appalling. Taking forever to ‘assess’ the claim will not bring my lost loved one back to life, it won’t change anything. I had to write a review for the company to give me a call. Transparency and accountability still need to be learned by The Unlimited.
The Unlimited
The Unlimited's reply02 Nov 2018, 16:40
Official

Hi Siphosethu,

Thanks for taking our call this afternoon. The claim is still under assessment and we will provide you with feedback on Monday.

ST
Siphosethu T's update02 Nov 2018, 16:46
Reviewer Update
So it’s The Unlimited’s thing to give feedback to clients when they’ve submitted reviews? Thank God for Hello Peter! While we’re still here, please give me an email address I can send my cancellation letter to so that I can send it once I’ve received my payout.
The Unlimited
The Unlimited's reply05 Nov 2018, 08:48
Official

Hi Siphosethu,

You can send your cancellation request to *** and we will give you a call to assist you with your request.

ST
Siphosethu T's update05 Nov 2018, 13:48
Reviewer Update
Will I receive the feedback you guys said I will receive today?
The Unlimited
The Unlimited's reply05 Nov 2018, 15:22
Official
 Hi Siphosethu,  Thanks for taking our call this afternoon. As explained, your claim has been paid and the payment will reflect into your account in 24 hours. If there’s anything we can do to help you with, please pop us a message below or give us a call on ***.