KS
Kgomotso S

1 reviews | Active since Mar 2018

16 Mar 2018, 15:17

FURIOUS!

I really should have read all these reviews before signing up with the unlimited. I cannot even express my fury right now. I AM WARNING YOU! DO NOT, BY ANY MEANS, SIGN UP WITH THE UNLIMITED!

So here's my experience: While driving on the freeway, I was unfortunate to have two stones hit my windscreen (as it happens to many of us) resulting in a chip & at that very moment, one of the stone chips cracked, while I was driving. So , in order for you to claim (to a max of R 3000.00) you must get two quotes from the people whom they refer you to. One of my quotes was R 3125.00, ok shap, I don't have a problem with paying the difference (R 125.00). I sent the quote to them with the pictures AND THEN they tell me that they will NOT BE PAYING OUT MY CLAIM BECAUSE IT HAS CRACKED!

CAN SOMEBODY PLEASE EXPLAIN TO ME WHAT WAS SUPPOSED TO HAPPEN BETWEEN THE TIME IN WHICH THE STONE HIT MY WINDSCREEN RESULTING IN A CHIP AND THE CRACK?

DO NOT TELL ME ABOUT THE POLICY, BECAUSE PRACTICALITY!

WAS I SUPPOSED TO STAND IN THE MIDDLE OF THE FREEWAY & MAKE A CLAIM, BETWEEN THE 5 SECONDS OF THE CHIP AND THE CRACK? I MEAN REALLY, LETS BE PRACTICAL!!!!

ITS THESE KIND OF THINGS THAT GIVE INSURERS A BAD NAME!

GUYS, LISTEN TO ME WHEN I TELL YOU! DON'T DO IT!

IF ONLY THEY USED THE SAME ENTHUSIASM TO ASSIST US AS THEY DO WHEN THEY ARE RECRUITING US!

0
Replies (3)
The Unlimited
The Unlimited's reply16 Mar 2018, 16:10
Official

Hi,

We are very concerned that this has been your experience with us and would like the opportunity to look into this to find out what went wrong. We haven’t been able to pick up your details so please send us a private message with your contact number and we will give you a call this afternoon.

The Unlimited.

Shifting your life, together.

Best regards,

KS
Kgomotso S's update17 Mar 2018, 14:50
Reviewer Update
Kgomotso ***
The Unlimited
The Unlimited's reply19 Mar 2018, 11:55
Official

Hi Kgomotso,

Thanks for giving us the opportunity to explained what is covered on your policy. We have emailed you our claiming process and it should be in your inbox already. If there’s anything else we can do for you, please contact us on ***.

The Unlimited.

Shifting your life, together.

Best regards,