Funeral policy

***

It's sad that we as a family are waiting to adjust the premiums so we can claims and have a decent send off to our beloved Sister but now we are told different stories yet your teams send an sms stating a 15 day to settle the amount with banking details shared on her number ***

I'd appreciated that alot, but it's so frustrating now that we might get feedback sometime next week yet my sister is laying there not being buried cause your process states otherwise yet your own clients are treated like ******. Few days left to pay the arrears amount, no documents were required of the late Fezeka Shireen Mlotywa but we were told to get a Letter of Authority of which we did and get to be told we can't claim yhoooo but let's wait and see your findings before we escalate this

Received 2 miss calls from *** but when I called back an Agent Thandanani said Xoliswa was the one calling was hold for a while but nothing was resolved.

Hi all,

Any possible feedback as we have a funeral that we preparing which is on Thursday 15/01/2026 and no one has made contact regarding a way forward. I know this matter has been escalated but as a family we planning, scratching our heads trying to make ends meet so we can atleast bury our loved one with dignity then we have shortage on funds bare in Mind my sister's 15 days grace expires in a few days #Crying#

Since last week Monday we have been trying to sort this out

Praying and hoping the call and with a possible way forward

Alright noted, thank you for the constant response.

Noted, thanks

Just doing a follow up regarding my sister's policies, yes we have been in contact with you guys however we where asked to Submit documents and seeing that my sister had two policy with you guys of which one had a beneficiary and the other didn't which you guys are waiting for the Letter of Authority but why isn't the other policy paid out nor the Beneficiary in question called to inform of a way forward 😪😡😡😡😡😡😡😡😡😡😡😡😭😭😭😭😭😭😭😭😭.

We now burying our beloved sister tomorrow yet you guys have money from her policy which was suppose to be paid out to her beneficiary so it can help on the funeral arrangements and help cater for the kids she's leaving behind who are still attending school. No beneficiary to date has been called upon my sister Vusiwe has been in constant talks since the passing of our Sister FEZEKA SHIREEN MLOTYWA 😡😡😡😡😡😡😡😡😡😡😡😭😭😭😭😭😭😭😭😭😭😡😡😡😡😡😡


Is this how you treat your loyal clients? Should my sister's kids forget about what could've helped them survive after the passing of their Mother

I really thought by NOW the one policy would atleast payout while you wait for the Letter of Authority to be sent after the funeral so the other money can be paid.

Beyond disappointed 😞

Afternoon

Is there any more update after my

Is there any more update after my sister sent the DOB of our sister's children? Reason I'm also follow up when you called her last week Friday it was the day we buried her and hoping the funds will be released by NOW so we can pay the Undertaker and the people who borrowed us money for her send off.

Her biggest mistake was not to have a Beneficiary and now it seems like whe are lying to people 😭😭😭😭😭

Hi Team

It's a real concern now, we were asked to Submit documents which was sent on Monday to the relevant department, it's was promised a turn around time of 24/48 hours yet no feedback was provided but my Siste was told they will send a consent form to my late sister daughter Mihlali to date the form has not been sent. We currently dealing with funeral parlors and other people who helped us bury our beloved thinking the funds will be paid out and what's frustrating is the IVR you play stating people send children to school un prepared yet their Mother was your member for years and to date this kids haven't gone to school because there isn't enough money for books, school shirts etc as their Mother passed before buying them and we had to ask friends and family to assist bury then they will be compensated when the funds become available. How does Unlimited do better for young kids without a parent when communication is lacking in time of need. At some point I believe you guys care but then again you robbing young kids a future as now they sitting crying asking why they have to be punished like this..

Thank you for finally pulling through for my sister's kids.