BZ
Bongani Z
1 reviews | Active since Nov 2020
01 Dec 2020, 20:42
FUNERAL POLICY CLAIM REJECTION
I am still waiting for you to get back to me as promised weeks ago. I did not ask you to send me my Mom's phone recording, I said you never explained clearly your terms and conditions to my Mother and what you are saying really impossible that my Mom could have asked anything she doesn't understand. With your terms and conditions a good business practice is to explain your T's and C's clearly or even go for medical tests. Look on the claim rejection as promised and get back to me, remember everyone takes a funeral policy to be laid to rest peacefully not what you've done to my Mom.
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The Unlimited's replyOfficial
02 Dec 2020, 10:20 Hi Bongani,
We did get back to you and the call recordings that you had requested were sent to you. Our claims department contacted you on the 19/11/2020 to provide you with the outcome for your claim. We also contacted you on the 23/11/2020 to explain the findings of the call between your mother and the sales agent. The recordings were also emailed to you on this day as you had requested. We truly understand that loosing a loved one is not easy and the outcome of your claim is also not satisfying. However, our policies have terms and conditions and your mother did not meet them. A member from our claims department will be contacting you again today to assist you.
We did get back to you and the call recordings that you had requested were sent to you. Our claims department contacted you on the 19/11/2020 to provide you with the outcome for your claim. We also contacted you on the 23/11/2020 to explain the findings of the call between your mother and the sales agent. The recordings were also emailed to you on this day as you had requested. We truly understand that loosing a loved one is not easy and the outcome of your claim is also not satisfying. However, our policies have terms and conditions and your mother did not meet them. A member from our claims department will be contacting you again today to assist you.
The Unlimited's reply02 Dec 2020, 10:20
Official
Hi Bongani,
We did get back to you and the call recordings that you had requested were sent to you. Our claims department contacted you on the 19/11/2020 to provide you with the outcome for your claim. We also contacted you on the 23/11/2020 to explain the findings of the call between your mother and the sales agent. The recordings were also emailed to you on this day as you had requested. We truly understand that loosing a loved one is not easy and the outcome of your claim is also not satisfying. However, our policies have terms and conditions and your mother did not meet them. A member from our claims department will be contacting you again today to assist you.
We did get back to you and the call recordings that you had requested were sent to you. Our claims department contacted you on the 19/11/2020 to provide you with the outcome for your claim. We also contacted you on the 23/11/2020 to explain the findings of the call between your mother and the sales agent. The recordings were also emailed to you on this day as you had requested. We truly understand that loosing a loved one is not easy and the outcome of your claim is also not satisfying. However, our policies have terms and conditions and your mother did not meet them. A member from our claims department will be contacting you again today to assist you.