Funeral policy

Was a client to the unlimited they collecting payment from my presale. Then 2023 I lost my brother, notified them to claim everything was fine till last moment waiting for payment. I was called to say my brother was not on their list. We argued. Then I said to them I have proof that my brother was on the list I have the updated list that they send to me via email. I still have the email that has my brother on it. They never paid me. I was angry and cancel them from my pay point. 6