jM
juliah M
1 reviews | Active since Jan 2012
22 May 2020, 14:32
Funeral insurance claim
Worse service - would never recommend anyone to them.
My mother submitted a claim for her brother in law, who was covered in her policy. The claim was submitted on 14 May 2020, and till this day , there has not been any communication from this company, despite the follow up emails we've sent through to find out what the status of the claim is. All documents and claim was submitted and one would expect some sort of feedback in the form of an sms or an email to confirm that they are working on the claim.
THIS IS REALLY BAD BUSINESS PRACTISE FROM YOUR SIDE
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Replies (6)0
Replies (6)jM
juliah M's updateReviewer Update
22 May 2020, 14:36POLICY NUMBER : ACS348883
Policy holder: Mamashome Annie tau
id number ***
contact nummber ***/ ***
Policy holder: Mamashome Annie tau
id number ***
contact nummber ***/ ***
jM
juliah M's update22 May 2020, 14:36
Reviewer Update
POLICY NUMBER : ACS348883
Policy holder: Mamashome Annie tau
id number ***
contact nummber ***/ ***
Policy holder: Mamashome Annie tau
id number ***
contact nummber ***/ ***
The Unlimited's replyOfficial
22 May 2020, 16:16Hi Julia,
We’re deeply sorry to hear about the passing of your mother’s brother in-law. We understand it’s a tough and an emotional time for you and your family. We would like the opportunity to investigate this claim. Our claims department will be in touch with your mother soonest to assist her.
The Unlimited's reply22 May 2020, 16:16
Official
Hi Julia,
We’re deeply sorry to hear about the passing of your mother’s brother in-law. We understand it’s a tough and an emotional time for you and your family. We would like the opportunity to investigate this claim. Our claims department will be in touch with your mother soonest to assist her.
The Unlimited's replyOfficial
22 May 2020, 18:02Hi Julia,
Thank you for taking our call today. We will proceed with your mother’s claim as soon as we’ve received the outstanding documents.
The Unlimited's reply22 May 2020, 18:02
Official
Hi Julia,
Thank you for taking our call today. We will proceed with your mother’s claim as soon as we’ve received the outstanding documents.
jM
juliah M's updateReviewer Update
19 Jun 2020, 19:02Till this day, nothing has been done regarding the claim, after we have sent through all the documents requested. No one bothers to call, and whenever I call this company, we are told that someone will call us back. It has been over a motnh and the claim hasnt been paid, yet these ********** are still debiting. This is the worst company ever
jM
juliah M's update19 Jun 2020, 19:02
Reviewer Update
Till this day, nothing has been done regarding the claim, after we have sent through all the documents requested. No one bothers to call, and whenever I call this company, we are told that someone will call us back. It has been over a motnh and the claim hasnt been paid, yet these ********** are still debiting. This is the worst company ever
The Unlimited's replyOfficial
20 Jun 2020, 20:03Hi Juliah,
We're really sorry to hear about the claiming experience that you’ve had with us. Our claims department will contact you on Monday.
We're really sorry to hear about the claiming experience that you’ve had with us. Our claims department will contact you on Monday.
The Unlimited's reply20 Jun 2020, 20:03
Official
Hi Juliah,
We're really sorry to hear about the claiming experience that you’ve had with us. Our claims department will contact you on Monday.
We're really sorry to hear about the claiming experience that you’ve had with us. Our claims department will contact you on Monday.
The Unlimited's replyOfficial
23 Jun 2020, 17:02Hi Juliah,
Thank you for taking our call. We still need the date of diagnosis, we can only begin with the assessment of your claim as soon as we’ve received this document.
Thank you for taking our call. We still need the date of diagnosis, we can only begin with the assessment of your claim as soon as we’ve received this document.
The Unlimited's reply23 Jun 2020, 17:02
Official
Hi Juliah,
Thank you for taking our call. We still need the date of diagnosis, we can only begin with the assessment of your claim as soon as we’ve received this document.
Thank you for taking our call. We still need the date of diagnosis, we can only begin with the assessment of your claim as soon as we’ve received this document.