YH
Yolo H
1 reviews | Active since Aug 2020
01 Jul 2025, 14:36
FUNERAL COVER MEMBERS NOT LISTED WHEN I AM PAYING FOR THEM!
I JOINED THE UNLIMITED IFUNERAL POLICY AND ACCIDENT COVER, HAD ME, MY PARTNER AND PARENTS PAYING R650 since 2019.
Last week i asked for my policy document showing the members only to learn that my parents are not there as members anymore, when I asked about this and attached the initial paperwork I signed I was told "you have to add them and you will be charged extra for them ignoring the papers proving that I am paying for my parents already, I was then told that they will investigate and get back to me in 3-5 days but never got any response from them again!!!
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Replies (3)
The Unlimited's replyOfficial
01 Jul 2025, 14:53Hi Yolo,
We sincerely apologize for the delay and for falling short of our standards. Please check your DMs for feedback, as our team is currently looking into this for you. We have received your document and are actively working on it.
We sincerely apologize for the delay and for falling short of our standards. Please check your DMs for feedback, as our team is currently looking into this for you. We have received your document and are actively working on it.
The Unlimited's reply01 Jul 2025, 14:53
Official
Hi Yolo,
We sincerely apologize for the delay and for falling short of our standards. Please check your DMs for feedback, as our team is currently looking into this for you. We have received your document and are actively working on it.
We sincerely apologize for the delay and for falling short of our standards. Please check your DMs for feedback, as our team is currently looking into this for you. We have received your document and are actively working on it.
YH
Yolo H's updateReviewer Update
01 Jul 2025, 14:59Why am I now getting a debit order mandate from you? just checked my bank and the debit order is now R720 from R650 what's happening???? you are supposed to be adding my parents as per what I am paying for and not increase ANYTHING!!!
YH
Yolo H's update01 Jul 2025, 14:59
Reviewer Update
Why am I now getting a debit order mandate from you? just checked my bank and the debit order is now R720 from R650 what's happening???? you are supposed to be adding my parents as per what I am paying for and not increase ANYTHING!!!
The Unlimited's replyOfficial
01 Jul 2025, 15:09Our team is currently investigating your query. In the meantime, please don't agree to the debit check. Rest assured that your parents are covered under your policy. We'll get back to you with feedback within the next 24 working hours.
The Unlimited's reply01 Jul 2025, 15:09
Official
Our team is currently investigating your query. In the meantime, please don't agree to the debit check. Rest assured that your parents are covered under your policy. We'll get back to you with feedback within the next 24 working hours.