Funeral claim not paid

I took the policy about 16months ago and covered my uncle , he unfortunately died last Sunday.. I put a claim on Tuesday.. the turn around time was yesterday, I am owing people because I had to bury him, I was told the money is at the QA then finance but even now no money in my account, am in debts but I was faithfully paying a policy via my persal, Am in trouble because of the unlimited.....Am being told different stories..I won't rest until I get my claim...and if not am really escalating this definitely am really really disappointed. I rested knowing I have a funeral policy..now I am owing over 40 000 because I had to bury my uncle. I had hope I will receive the money to pay back...if it means I go to court or newspapers wherever. If i joined another company this wouldn't have happend....I trusted unlimited because they bothered us at work.. all teachers at my have this policy we are fairly disappointed . I want my claim ...the turn around time is over..... Very very angry I wasted over 500 of airtime calling the unlimited...Am tired