DK
Doreen K
1 reviews | Active since Feb 2020
13 Sept 2021, 12:34
Frustrating service!
The most useless service I have ever enco0untered. Been trying to claim for a service on my policy, after being cut off several times I was told no such service exists. Which means the staff do not know their business!! I still have not received any service since Friday!
They don't deserve the one start above!!
Helpful (0)
Replies (3)0
Replies (3)
The Unlimited's replyOfficial
13 Sept 2021, 15:08Hi Doreen, We’re deeply sorry to hear about the experience you encountered with us when submitting a claim. We understand your frustration and we’d like to sincerely apologise for the way your claim has been handled. You’re a loyal customer of our Unlimited family and we’d love to rectify this matter with you. One of our team members will give you a call ASAP to assist you with your claim.
The Unlimited's reply13 Sept 2021, 15:08
Official
Hi Doreen, We’re deeply sorry to hear about the experience you encountered with us when submitting a claim. We understand your frustration and we’d like to sincerely apologise for the way your claim has been handled. You’re a loyal customer of our Unlimited family and we’d love to rectify this matter with you. One of our team members will give you a call ASAP to assist you with your claim.
DK
Doreen K's updateReviewer Update
13 Sept 2021, 15:12Would appreciate the call.
DK
Doreen K's update13 Sept 2021, 15:12
Reviewer Update
Would appreciate the call.
The Unlimited's replyOfficial
13 Sept 2021, 19:34Hi Doreen,
Thank you for taking our call today. As much as we wanted to dive deeper into this matter, we respect your decision which was to part ways with us. We can confirm that your membership has been cancelled today and this confirmation has been SMSed to you. Once again, we truly apologise for any inconvenience we might have cause you. If there’s anything else we can help you with in the future, please contact us on ***.
The Unlimited's reply13 Sept 2021, 19:34
Official
Hi Doreen,
Thank you for taking our call today. As much as we wanted to dive deeper into this matter, we respect your decision which was to part ways with us. We can confirm that your membership has been cancelled today and this confirmation has been SMSed to you. Once again, we truly apologise for any inconvenience we might have cause you. If there’s anything else we can help you with in the future, please contact us on ***.