ZJ
Zipo J
1 reviews | Active since Jun 2023
22 Jun 2023, 00:40
From Bad to Partially Good Claim experience
To: The Unlimited greatest employee ( Mr Andrew Adams)
Subject: From devastating 1st time Death Claim experience to > the Greatest heart reliever assistance.
Just to begin with saying.... Thank you Mr Andrew Adams along with the front help desk employees at Capital Growth in Gqeberha (Port Elizabeth). Without your kind warming assistant, we would've been still stressing and frustrated regards to our Claim but with your calm and professional intervention... We sincerely hope all will be well as the claim is still in process.
This Review is to show that there's still hope and that by us clients expressing our Bad or Good ordeal with the company will better the standard of service from The Unlimited.
I and my Family wish to vent our frustrations and greatest highlights if possible but will save that untill the outcome of the claim as it still in process.
Kind Regards Z. Jam
Helpful (0)
Replies (5)0
Replies (5)
The Unlimited's replyOfficial
22 Jun 2023, 09:44Hi Zipo,
Thank you so much for sharing the experiences that you had with us. We're so sorry that your first encounter wasn't a good one, however, we're happy that our team has taken care of you.
We’d like to extend our heartfelt thanks for your review. We truly appreciate how you took the time to highlight the amazing service you recieved from Andrew. Our number one priority is to ensure that all our customers are supported at all times and we're glad that our team was able to change your claiming experience. We'll ensure that our team keeps you in the loop with regards to your claim.
Thank you again for your feedback. It's customers like you that help us to do better every day.
Thank you so much for sharing the experiences that you had with us. We're so sorry that your first encounter wasn't a good one, however, we're happy that our team has taken care of you.
We’d like to extend our heartfelt thanks for your review. We truly appreciate how you took the time to highlight the amazing service you recieved from Andrew. Our number one priority is to ensure that all our customers are supported at all times and we're glad that our team was able to change your claiming experience. We'll ensure that our team keeps you in the loop with regards to your claim.
Thank you again for your feedback. It's customers like you that help us to do better every day.
The Unlimited's reply22 Jun 2023, 09:44
Official
Hi Zipo,
Thank you so much for sharing the experiences that you had with us. We're so sorry that your first encounter wasn't a good one, however, we're happy that our team has taken care of you.
We’d like to extend our heartfelt thanks for your review. We truly appreciate how you took the time to highlight the amazing service you recieved from Andrew. Our number one priority is to ensure that all our customers are supported at all times and we're glad that our team was able to change your claiming experience. We'll ensure that our team keeps you in the loop with regards to your claim.
Thank you again for your feedback. It's customers like you that help us to do better every day.
Thank you so much for sharing the experiences that you had with us. We're so sorry that your first encounter wasn't a good one, however, we're happy that our team has taken care of you.
We’d like to extend our heartfelt thanks for your review. We truly appreciate how you took the time to highlight the amazing service you recieved from Andrew. Our number one priority is to ensure that all our customers are supported at all times and we're glad that our team was able to change your claiming experience. We'll ensure that our team keeps you in the loop with regards to your claim.
Thank you again for your feedback. It's customers like you that help us to do better every day.
ZJ
Zipo J's updateReviewer Update
22 Jun 2023, 09:49I'm not happy with today's experience received from Musa. . ... Your agent *********** and clueless of your procedures and policies. We are definitely escalating this matter further now today . I'm currently on a call with Andrew because Musa frustrated us very bad from what Andrew told us yesterday. We don't know what to do with the deceased Body . Where must we keep the Body because your company is failing us to process the claim . We are truly unhappy
ZJ
Zipo J's update22 Jun 2023, 09:49
Reviewer Update
I'm not happy with today's experience received from Musa. . ... Your agent *********** and clueless of your procedures and policies. We are definitely escalating this matter further now today . I'm currently on a call with Andrew because Musa frustrated us very bad from what Andrew told us yesterday. We don't know what to do with the deceased Body . Where must we keep the Body because your company is failing us to process the claim . We are truly unhappy
ZJ
Zipo J's updateReviewer Update
22 Jun 2023, 10:36Your Immediate response and Final resolution regards to the claim will be highly appreciated today. The late husband's wife is not happy with this ordeal and she is starting to get Sick.
We are disappointed and this was not expected. We thought you are reputable company hence we took a policy from you .
We are disappointed and this was not expected. We thought you are reputable company hence we took a policy from you .
ZJ
Zipo J's update22 Jun 2023, 10:36
Reviewer Update
Your Immediate response and Final resolution regards to the claim will be highly appreciated today. The late husband's wife is not happy with this ordeal and she is starting to get Sick.
We are disappointed and this was not expected. We thought you are reputable company hence we took a policy from you .
We are disappointed and this was not expected. We thought you are reputable company hence we took a policy from you .
The Unlimited's replyOfficial
22 Jun 2023, 13:05Hi Zipo,
Thank you so much for taking our call today. Please accept our sincere apologies for the misunderstanding our team had, we understand how frustrating it may be to receive feedback that is not the same. We're currently working on your claim and Andrew will be in touch with you after 2PM today.
Thank you so much for taking our call today. Please accept our sincere apologies for the misunderstanding our team had, we understand how frustrating it may be to receive feedback that is not the same. We're currently working on your claim and Andrew will be in touch with you after 2PM today.
The Unlimited's reply22 Jun 2023, 13:05
Official
Hi Zipo,
Thank you so much for taking our call today. Please accept our sincere apologies for the misunderstanding our team had, we understand how frustrating it may be to receive feedback that is not the same. We're currently working on your claim and Andrew will be in touch with you after 2PM today.
Thank you so much for taking our call today. Please accept our sincere apologies for the misunderstanding our team had, we understand how frustrating it may be to receive feedback that is not the same. We're currently working on your claim and Andrew will be in touch with you after 2PM today.
The Unlimited's replyOfficial
23 Jun 2023, 12:18Hi Zipo,
We appreciate you for trusting in us during the hardest of times. Great news! Your claim has been finalised. Payment will be processed today and the funds should reflect in the next 24 to 48 working hours.
We're here to #UnlimitYourLife, and your feedback has helped us get better at that.
We appreciate you for trusting in us during the hardest of times. Great news! Your claim has been finalised. Payment will be processed today and the funds should reflect in the next 24 to 48 working hours.
We're here to #UnlimitYourLife, and your feedback has helped us get better at that.
The Unlimited's reply23 Jun 2023, 12:18
Official
Hi Zipo,
We appreciate you for trusting in us during the hardest of times. Great news! Your claim has been finalised. Payment will be processed today and the funds should reflect in the next 24 to 48 working hours.
We're here to #UnlimitYourLife, and your feedback has helped us get better at that.
We appreciate you for trusting in us during the hardest of times. Great news! Your claim has been finalised. Payment will be processed today and the funds should reflect in the next 24 to 48 working hours.
We're here to #UnlimitYourLife, and your feedback has helped us get better at that.