YF
Yolisa F

1 reviews | Active since Sept 2021

25 Jan 2022, 08:51

********** Unauthorized Deduction on my Bank Account

Today I woke up with a debit order of R188 from this company. Apparently it's for scratches and Dents. First of all I don't own a car and never owned one in my life. So why would I join such. Today it was my first time hearing of the company. I called them, they said maybe I joined by phone I said no, please provide me with that call recording. They asked if someone went to my work place, I said No I work from home. I have asked them to email me the calls, the documents where I signed because this is ***** and I need to report them

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Replies (1)
The Unlimited
The Unlimited's reply25 Jan 2022, 13:30
Official
Hi Yolisa, 



Thank you for taking the time to write to us. Judging by your review, it seems that you have no idea who we are, yet we may have debited your account. We sincerely apologise as we understand how frustrating it is to have an unexpected debit order. Our records indicate that you called in at 08:08AM this morning and you were assisted with a cancellation of the cover which was in your name. We attempted to call you back so that we could get to the bottom of how this policy was captured for you and unfortunately, we were unable to reach you. Please provide us with a convenient time to contact you between now and 5:00PM.