GB
Gavaza B
1 reviews | Active since Mar 2021
09 Dec 2021, 21:06
********** signing up
I keep having to call to explain that I have never been approached to take up anything and you guys keep sending debit orders and your agents when I call they say they have cancelled. Clearly y’all don’t know the law. I am not sure what your company offers but I will investigate and take the matter further with the ombudsman for your type of service. The ********** services that your agents are signing up must come to end. You have *******ly taken a lot of people’s money and continue to do so. Your licentious operate should be withdrawn. This is my second complaint here and you don’t even bother to make a call
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Replies (3)
The Unlimited's replyOfficial
10 Dec 2021, 09:53 Hi Gavaza,
Thank you for getting in touch with us. As a business, we believe in owning up to our mistakes and we admit that we dropped the ball by not proving you with feedback on this matter in time as we had promised to, and we're wholeheartedly sorry for this. The Unlimited is not a **** but a financial services provider that has been shifting lives for the past 27 years. Kindly note that this matter was escalated to our back end and we're currently awaiting feedback on the findings of the investigation. We've sent you an SMS with a link whereby you may log a formal complaint if you wish to do so. We've just attempted to contact you and the call was disconnected. As soon as you're ready to take our call, please pop us a message below.
Thank you for getting in touch with us. As a business, we believe in owning up to our mistakes and we admit that we dropped the ball by not proving you with feedback on this matter in time as we had promised to, and we're wholeheartedly sorry for this. The Unlimited is not a **** but a financial services provider that has been shifting lives for the past 27 years. Kindly note that this matter was escalated to our back end and we're currently awaiting feedback on the findings of the investigation. We've sent you an SMS with a link whereby you may log a formal complaint if you wish to do so. We've just attempted to contact you and the call was disconnected. As soon as you're ready to take our call, please pop us a message below.
The Unlimited's reply10 Dec 2021, 09:53
Official
Hi Gavaza,
Thank you for getting in touch with us. As a business, we believe in owning up to our mistakes and we admit that we dropped the ball by not proving you with feedback on this matter in time as we had promised to, and we're wholeheartedly sorry for this. The Unlimited is not a **** but a financial services provider that has been shifting lives for the past 27 years. Kindly note that this matter was escalated to our back end and we're currently awaiting feedback on the findings of the investigation. We've sent you an SMS with a link whereby you may log a formal complaint if you wish to do so. We've just attempted to contact you and the call was disconnected. As soon as you're ready to take our call, please pop us a message below.
Thank you for getting in touch with us. As a business, we believe in owning up to our mistakes and we admit that we dropped the ball by not proving you with feedback on this matter in time as we had promised to, and we're wholeheartedly sorry for this. The Unlimited is not a **** but a financial services provider that has been shifting lives for the past 27 years. Kindly note that this matter was escalated to our back end and we're currently awaiting feedback on the findings of the investigation. We've sent you an SMS with a link whereby you may log a formal complaint if you wish to do so. We've just attempted to contact you and the call was disconnected. As soon as you're ready to take our call, please pop us a message below.
GB
Gavaza B's updateReviewer Update
10 Dec 2021, 13:04No amount has been taken off as I suspended the debit order twice after the bank registered the debi check. I need you to just cancel whatever policy was activated in my name
GB
Gavaza B's update10 Dec 2021, 13:04
Reviewer Update
No amount has been taken off as I suspended the debit order twice after the bank registered the debi check. I need you to just cancel whatever policy was activated in my name
The Unlimited's replyOfficial
10 Dec 2021, 14:04 Hi Gavaza,
Thank you so much for getting back to us. As per our previous message, the membership was already cancelled. Please rest assured that no debit order will be going off your account. Once again, please accept our sincere apology for the inconvenience that we've caused.
Thank you so much for getting back to us. As per our previous message, the membership was already cancelled. Please rest assured that no debit order will be going off your account. Once again, please accept our sincere apology for the inconvenience that we've caused.
The Unlimited's reply10 Dec 2021, 14:04
Official
Hi Gavaza,
Thank you so much for getting back to us. As per our previous message, the membership was already cancelled. Please rest assured that no debit order will be going off your account. Once again, please accept our sincere apology for the inconvenience that we've caused.
Thank you so much for getting back to us. As per our previous message, the membership was already cancelled. Please rest assured that no debit order will be going off your account. Once again, please accept our sincere apology for the inconvenience that we've caused.