********** Operations

<p>I received a call from an agent at the Unlimited wanting to sell me there additional cover called "ฯthere4u" and I maxe it clear he is welcome to send me the details and I will confirm if i accept via a response to that email. He confirmed my details as I am a client of theres and confirmed the additional amount and again I made it clear that " I understand that will be the amount IF i accept this. Very hesitant he said ok and I will receive the information shortly.</p> <p>After receiving a welcome pack with a new policy number I immediately resonded stating that I did not accept this and said I would confirm if it is something I wanted, and received an automated response to this.</p> <p> </p> <p>To my COMPLETE DISGUST I was debited WITH NO CONSENT they felt they could just do with my account as they saw fit!!!!!!! </p> <p>I sent an email to immediately refund this amount to cancel my policy as well as this forced policy as I know longer wish to do business with a company of this sort!!!!</p> <p>Scary the acceas that these people have and can just place things to come off that was NEVER agreed apon. </p> <p> </p> <p>With these calls be very careful you could just be confirming something else and then it is somehow seen as yes when it clearly was not!! Too hungry for sales and money will result in customers lost!!! SHOCKING CUSTOMER SERVICE!!!!</p>