EM
Elelwani M
1 reviews | Active since Feb 2016
04 Oct 2019, 14:51
********** Insurance Company
My dad is having the worst experience with The unlimited insurance company,Even after submitting a claim with all required documents no agent bothered to get back to him.When we called we were put on hold for more than 10 minutes and still dis not get assisted.It doesn't look like he will get a payout at all or anytime soon and now we have to bury my mom from our own pockets yet he never missed a payment
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Replies (5)0
Replies (5)
The Unlimited's replyOfficial
04 Oct 2019, 16:51Hi Elelwani,
Please accept our sincere condolences on your mother’s passing. We are very concerned to hear about your father’s claiming experience and will urgently look into this matter. Please inbox us your father’s contact details and we will give him a call.
The Unlimited's reply04 Oct 2019, 16:51
Official
Hi Elelwani,
Please accept our sincere condolences on your mother’s passing. We are very concerned to hear about your father’s claiming experience and will urgently look into this matter. Please inbox us your father’s contact details and we will give him a call.
EM
Elelwani M's updateReviewer Update
09 Oct 2019, 16:44So now you call my dad with a story claiming you only payout when the death happens through an accident.I carefully read through your website and it only says double when its an accidental death. You even debited money this month yet you refuse to payout.Please do right by my father or just pay him back every single monthly payment you took from him.Your facebook page already says a lot about how you treat people.Clearly my dad is not your first victim.Kindly note that we will not take this lying down as a family.You are heartless ******.
EM
Elelwani M's update09 Oct 2019, 16:44
Reviewer Update
So now you call my dad with a story claiming you only payout when the death happens through an accident.I carefully read through your website and it only says double when its an accidental death. You even debited money this month yet you refuse to payout.Please do right by my father or just pay him back every single monthly payment you took from him.Your facebook page already says a lot about how you treat people.Clearly my dad is not your first victim.Kindly note that we will not take this lying down as a family.You are heartless ******.
The Unlimited's replyOfficial
10 Oct 2019, 09:31Hi Elelwani,
Thank you for taking our call today and for giving us the opportunity to provide you with the outcome for your claim. The documents have been emailed to you.
Thank you for taking our call today and for giving us the opportunity to provide you with the outcome for your claim. The documents have been emailed to you.
The Unlimited's reply10 Oct 2019, 09:31
Official
Hi Elelwani,
Thank you for taking our call today and for giving us the opportunity to provide you with the outcome for your claim. The documents have been emailed to you.
Thank you for taking our call today and for giving us the opportunity to provide you with the outcome for your claim. The documents have been emailed to you.
EM
Elelwani M's updateReviewer Update
10 Oct 2019, 09:40You mean the document that was clearlt filled out by one of your agents and it's now being passed off as if my dad filled it.I will get back to you on the double premiums you've been taking debiting from my dad.
EM
Elelwani M's update10 Oct 2019, 09:40
Reviewer Update
You mean the document that was clearlt filled out by one of your agents and it's now being passed off as if my dad filled it.I will get back to you on the double premiums you've been taking debiting from my dad.
The Unlimited's replyOfficial
10 Oct 2019, 12:09Hi Elelwani,
Your father has 2 policies with us and that's why there's 2 debit orders going off his account.
The Unlimited's reply10 Oct 2019, 12:09
Official
Hi Elelwani,
Your father has 2 policies with us and that's why there's 2 debit orders going off his account.