HD
Hendrik D
1 reviews | Active since Sept 2021
02 Sept 2021, 12:42
********** and ********
If there is so many people complaining about ******** debit orders and being unable to stop that debit orders. Why is there no legal action against them?
I am in that very same situation, account being debited after I said I am not interested in a policy. Now, I need to proof that they debited my account... If I am a so called policy holder it would be easy to check my profile and see that a payment was made...
The ombudsman should step in and close this ******** and ********** company.
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The Unlimited's replyOfficial
02 Sept 2021, 17:12 Hi Hendrik,
Thank you for taking our call earlier today. We'd firstly like to sincerely apologise to you as it is not our intention at all to inconvenience you the way we have. As you’ve stated that you didn’t agree to the cover, we understand how eager you must be to have your funds paid back to you. Kindly note that your refund has been processed by our team and the payment will take 24-48 hours to reflect in your bank account. We understand that it’s quite alarming for a policy to have been created without your consent and we wish to inform you that this matter will be addressed internally, and corrective measures will be taken as it isn't how we operate.
Thank you for taking our call earlier today. We'd firstly like to sincerely apologise to you as it is not our intention at all to inconvenience you the way we have. As you’ve stated that you didn’t agree to the cover, we understand how eager you must be to have your funds paid back to you. Kindly note that your refund has been processed by our team and the payment will take 24-48 hours to reflect in your bank account. We understand that it’s quite alarming for a policy to have been created without your consent and we wish to inform you that this matter will be addressed internally, and corrective measures will be taken as it isn't how we operate.
The Unlimited's reply02 Sept 2021, 17:12
Official
Hi Hendrik,
Thank you for taking our call earlier today. We'd firstly like to sincerely apologise to you as it is not our intention at all to inconvenience you the way we have. As you’ve stated that you didn’t agree to the cover, we understand how eager you must be to have your funds paid back to you. Kindly note that your refund has been processed by our team and the payment will take 24-48 hours to reflect in your bank account. We understand that it’s quite alarming for a policy to have been created without your consent and we wish to inform you that this matter will be addressed internally, and corrective measures will be taken as it isn't how we operate.
Thank you for taking our call earlier today. We'd firstly like to sincerely apologise to you as it is not our intention at all to inconvenience you the way we have. As you’ve stated that you didn’t agree to the cover, we understand how eager you must be to have your funds paid back to you. Kindly note that your refund has been processed by our team and the payment will take 24-48 hours to reflect in your bank account. We understand that it’s quite alarming for a policy to have been created without your consent and we wish to inform you that this matter will be addressed internally, and corrective measures will be taken as it isn't how we operate.