1 reviews | Active since Mar 2009
********** who prey on Old people. Rude customer service.
This company went and de*****ed my old and sickly mother of her hard earned money. The poor old woman was being ****** of her salary via 2 garnish orders that take money direct from her employer and other debit orders that went through her bank. My poor and old mother was ridiculed but their agent Mr Jason Hellep who said my mother was ******** for not checking her accounts mind you we talking about an old woman who just came back from hospital today. He went on to say Me calling was useless and i should have called 6 years back when they started this ***** on my old and frail mother. I guess my accent equaled ******** and stupid. From the first second i answered the phone this "gate keeper" (Hellep) gave me a negative attitude and i guess he got the job because of his skill to undermine people. They have been deducting +- R1000 from my mother for years but when i ask what is their service because my mother has no idea what they are and when he took the policy. What is sad is that they opened 4 policies under her name and some products are the same. You know why ? "because my mother is an old and sickly illiterate and non-paying attention person who will not see and query these debit orders. You are a bad company and i will make sure the world knows about it. South Africa please check your old parents payslips and account this company is probably eating their money. Lets spread the word on Facebook, Whatsapp and Twitter.
Our hearts are so heavy after reading through your review. We'd firstly like to say we're sorry that your mother hasn't been well and we hope she has a speedy recovery. We're truly appalled by the manner in which you're saying your call was handled earlier, and we promise to investigate this matter and attend to it accordingly. Just like any business, we love to see our family grow, however, we don't condone policies that are **********ly opened as this goes against our values. We'll be in touch with your mother tomorrow morning to discuss what you've shared in your review.
Our hearts are so heavy after reading through your review. We'd firstly like to say we're sorry that your mother hasn't been well and we hope she has a speedy recovery. We're truly appalled by the manner in which you're saying your call was handled earlier, and we promise to investigate this matter and attend to it accordingly. Just like any business, we love to see our family grow, however, we don't condone policies that are **********ly opened as this goes against our values. We'll be in touch with your mother tomorrow morning to discuss what you've shared in your review.
We hope that you've had a good day thus far. As promised, we listened to the conversation that you had with one of our co-workers yesterday and agree that the call wasn't handled with love. Please note that we'll be dealing with the agent internally as we want to ensure that nothing like this happens to any of our family members. We spoke to your mother this morning and she confirmed that she is aware of the Car Rite membership which covers the vehicle. We'll be listening to the rest of the sales calls so that we can see if she had agreed to sign up with us. We also attempted to contact you on the number that she provided, however, we failed to get a hold of you. Kindly note that we'll revert back to you again in the next 24 to 48 working hours to provide you with feedback on our findings. Once again, we're sorry for the experience that you've had with us and thank you for bringing this matter to our attention as it will help us improve our services.
We hope that you've had a good day thus far. As promised, we listened to the conversation that you had with one of our co-workers yesterday and agree that the call wasn't handled with love. Please note that we'll be dealing with the agent internally as we want to ensure that nothing like this happens to any of our family members. We spoke to your mother this morning and she confirmed that she is aware of the Car Rite membership which covers the vehicle. We'll be listening to the rest of the sales calls so that we can see if she had agreed to sign up with us. We also attempted to contact you on the number that she provided, however, we failed to get a hold of you. Kindly note that we'll revert back to you again in the next 24 to 48 working hours to provide you with feedback on our findings. Once again, we're sorry for the experience that you've had with us and thank you for bringing this matter to our attention as it will help us improve our services.
