1 reviews | Active since Jun 2018
********** and *******
The worse service ever and *********ly business practices. Before i signed up for the service i asked the agent if they will cover my pre-existing damage and about exclusions but the agent assured me that my vehicle will be cover. i submitted my initial claim on the 19th May and after two weeks and countless calls they call me back to say that my claim is more than the cover, and was asked if i was willing to cover the difference my answer was yes i am aware. The next thing i receive an e mail saying i have been declined, so i call/e-mail for the reason after days of silence they finally contacted me (Ntombifuthi Mnomiya) saying as per terms and conditions my claim is rejected. But when i checked the terms and conditions there's no such, i e-mail Ntombifuthi asking for the section that says im not covered she never rep**** that was the 30th may.
The dishonesty and lack of accountability is shocking and i would never advise anyone to do business with this company.
Hi Mandla,
Thanks for your time on the phone this afternoon. We are sorry you are unsatisfied with the policy and how it works. We have listened to the sales call and provided you with feedback on the 31 May 2018, a copy of the sale call and policy information have also been emailed to you. Upon our findings, you have been informed correctly of the benefits of your Auto Elite policy and we sincerely hope that we have cleared any misunderstandings. If there’s anything else we can do to help you, please pop us a message below or give us a call on ***.
The Unlimited.
Shifting your life, together.
Hi Mandla,
Thanks for your time on the phone this afternoon. We are sorry you are unsatisfied with the policy and how it works. We have listened to the sales call and provided you with feedback on the 31 May 2018, a copy of the sale call and policy information have also been emailed to you. Upon our findings, you have been informed correctly of the benefits of your Auto Elite policy and we sincerely hope that we have cleared any misunderstandings. If there’s anything else we can do to help you, please pop us a message below or give us a call on ***.
The Unlimited.
Shifting your life, together.
Hi Mandla,
Thanks for your time on the phone this morning and for giving us the opportunity to explain what your policy covers. If there’s anything else we can do to help you, please pop us a message below or give us a call on ***.
The Unlimited. Shifting your life, together.
Hi Mandla,
Thanks for your time on the phone this morning and for giving us the opportunity to explain what your policy covers. If there’s anything else we can do to help you, please pop us a message below or give us a call on ***.
The Unlimited. Shifting your life, together.