***** on another level.

Let me start by saying I am not a techno savvy person I do not use internet banking at the moment as I've changed phones a few times in the past year. In May I discovered on my bank statement that I'm being debited by the unlimited for the 3 months reflected on the bank statement. I then made contact with them via email to cancel what ever it was they were debiting. They rep**** and requested my ID number and no response after I sent it. I then had to Google what the unlimited even was because I've never spoken to this people with regards to any policy etc. This month of July I noticed I was still being debited and the fee went up by R15... I then contacted them only to find out that my policy was canceled due to no account details but my bank account number was linked to a different person. They advised me of who this person is and I do not personally even know this person. They have been debiting me since this person's policy started March 2018 which is a year. They have left me out of pocket for over R2000 unknowingly. I have been advised I'll be contacted today with feedback from an investigation however they are apparently still investigating. This is ***** on another level because I have Never given them by banking details only to find that they've admitted they are debiting a policy amount for someone else through my bank account in my name. I will be taking this further legally and I expect every cent back to me that was *******LY DEBITED.