MM
Mthabisi M

1 reviews | Active since Jan 2014

24 Mar 2017, 11:33

***** Insurance, they dont respond to claims

<p>I have a minor scratch and dent policy with the unlimited(http://www.theunlimited.co.za/). On the 10th of February 2017 i sumbited a claim with photos of the damage and 2 qoutations as requested. I'm still waiting for their responce and its been over a month now. Each time i inquire about this they ask me to send pictures and quotations. I've resent them 3 times and up to now I haven't had anything from them. They are debiting money from my account every moth but they dont want to process my claim. These people a *****.</p>

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Replies (2)
The Unlimited
The Unlimited's reply24 Mar 2017, 11:53
Official

Thank you for bringing this to our attention. Sometimes, the naked truth is never easy to hear, but it’s something we never shy away from. After all, it gives us an opportunity to make things right! You can be sure that we will follow up on your complaint and get back to you within 24 hours.
Take care, The Unlimited

The Unlimited
The Unlimited's reply27 Mar 2017, 14:56
Official

It was great chatting to you and thank you for your feedback. It certainly helped us to make things right and improve our service commitment to you. If there’s anything else we can help you with, please call us on ***. Take care, The Unlimited.