TM
Tlhokomelo M
1 reviews | Active since Mar 2015
07 Dec 2021, 10:30
...*****...
Totally and absolutely unbelievable, under acts like FICA/FAIS/POPIA...etc
The unlimited debited money from my account when I have no business with them and have never had any..?
Speaking to their consultants, I was told I have a policy?
Helpful (0)
Replies (2)0
Replies (2)
The Unlimited's replyOfficial
07 Dec 2021, 16:08Hi Tlhokomelo,
Thank you so much for making us aware that you have a membership that you know nothing about. We've just checked on our system and we can see that you spoke to one of our specialists on Saturday morning regarding this matter. Kindly note that the membership was cancelled as per your request and the money that was debited was paid back to your account. The funds should reflect in the next 24 hours. We've also logged the matter to our back end for investigation and we'll ensure that the agent is dealt with accordingly as soon as we've concluded our investigation.
Thank you so much for making us aware that you have a membership that you know nothing about. We've just checked on our system and we can see that you spoke to one of our specialists on Saturday morning regarding this matter. Kindly note that the membership was cancelled as per your request and the money that was debited was paid back to your account. The funds should reflect in the next 24 hours. We've also logged the matter to our back end for investigation and we'll ensure that the agent is dealt with accordingly as soon as we've concluded our investigation.
The Unlimited's reply07 Dec 2021, 16:08
Official
Hi Tlhokomelo,
Thank you so much for making us aware that you have a membership that you know nothing about. We've just checked on our system and we can see that you spoke to one of our specialists on Saturday morning regarding this matter. Kindly note that the membership was cancelled as per your request and the money that was debited was paid back to your account. The funds should reflect in the next 24 hours. We've also logged the matter to our back end for investigation and we'll ensure that the agent is dealt with accordingly as soon as we've concluded our investigation.
Thank you so much for making us aware that you have a membership that you know nothing about. We've just checked on our system and we can see that you spoke to one of our specialists on Saturday morning regarding this matter. Kindly note that the membership was cancelled as per your request and the money that was debited was paid back to your account. The funds should reflect in the next 24 hours. We've also logged the matter to our back end for investigation and we'll ensure that the agent is dealt with accordingly as soon as we've concluded our investigation.
The Unlimited's replyOfficial
13 Dec 2021, 11:01Hi Tlhokomelo,
Thank you for your patience as we investigated this matter. Please note that the agent that was responsible for this matter has been dealt with accordingly. People such as you help us improve our services with the feedback that they bring forward to us. Once again. we're truly sorry for the inconvenience that was caused. We wish you a safe festive season.
Thank you for your patience as we investigated this matter. Please note that the agent that was responsible for this matter has been dealt with accordingly. People such as you help us improve our services with the feedback that they bring forward to us. Once again. we're truly sorry for the inconvenience that was caused. We wish you a safe festive season.
The Unlimited's reply13 Dec 2021, 11:01
Official
Hi Tlhokomelo,
Thank you for your patience as we investigated this matter. Please note that the agent that was responsible for this matter has been dealt with accordingly. People such as you help us improve our services with the feedback that they bring forward to us. Once again. we're truly sorry for the inconvenience that was caused. We wish you a safe festive season.
Thank you for your patience as we investigated this matter. Please note that the agent that was responsible for this matter has been dealt with accordingly. People such as you help us improve our services with the feedback that they bring forward to us. Once again. we're truly sorry for the inconvenience that was caused. We wish you a safe festive season.