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In November I got a debit order from the Unlimited company, I was so surprised when I got the notification from my bank that they have deducted R220 from my bank account. I googled the company to find their contact numbers and I got them. I called their customer care luckily they picked up my call but there was this girl who they put me through who kept on dropping my call. The 4th time I asked the customer care switchboard operator to put me through to another person because the other one has been dropping my calls. Luckily they picked my call and I was assisted by an Indian lady who was helpful. I explained to the lady that I got a debit order and I didn't understand how they got hold of my details. The lady tracked that policy with my ID number but she couldn't find anything and she asked for my Bank account numbers and tracked the policy. The policy was not under my name and the ID number was not mine. The Indian lady told me the policy was taken by Seke Jacob Tsotetsi, I just don't understand how that happened. She told me to email my bank statement to their customer care so that they can reverse that amount they took in my bank account. I emailed whatthey asked for and theywere replying and asking for more details to help me but that didn't happen. I ended up going to my bank to reverse it and I even blocked it. December passed and they were still not replying how they will help me. In January they debited my account again with R130 and I reversed and block them from debiting again. I'm just not happy with this company that's taking our details without our knowledge and they debit my account as they please. February again they took R130 from my account. This is not right because reversing those amounts every month costs me money.