Formal Complaint and Request for Contract Cancellation

Good day, I am writing in response to your last email.

I must strongly state that your claim of attempting to contact me is not true, as I have not received any calls from your team. Furthermore, in previous instances where communication was required, you have always followed up with an email - which I have also not received regarding this matter.

I am extremely disappointed in the service I have received from both Unlimited and Dotsure. I regret the day I signed this contract. Based on my experience, I would not recommend your services to a friend, family member, or even a stranger. The way this matter has been handled feels highly unprofessional, and I am left feeling taken for granted, especially after you have failed to meet your own stated timelines and commitments.

It is concerning that monthly debit orders are processed without fail, yet when I require assistance, there is a clear lack of support and urgency. In fact, another debit has just been processed while my issue remains unresolved.

Given all of the above, I have decided to cancel my contract with immediate effect. Please provide me with the necessary cancellation forms and advise on the process to finalise this as soon as possible. I expect a prompt response.

Kind regards, Wanzi Jacobs ***