pP
preshamnaidoo P

1 reviews | Active since Jun 2016

02 Jun 2016, 07:06

Force feed Products, tired to cancel unlimited time.

<p>I had the beats back dinning card for 2 years and it worked ok but after having a baby time going out was limited, I tried to cancel my card but was convinced to change another package instead. I was assured that all will be sorted out. At the end of the month I see I have been debited for both package, after calling and asking for it to be reversed and very rudely being told it will not be, I would have to do it from my side which I did and low and behold the next month again both packages debited.</p> <p> </p>

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Replies (2)
The Unlimited
The Unlimited's reply02 Jun 2016, 07:41
Official

Hi Presham,

Our business is built on a simple but very important promise, ‘You’re Everything’. And when that promise is not fulfilled, we will stop at nothing to get it right, immediately! You can be sure that we will follow up on your complaint and get back to you right away.

Take care, The Unlimited

The Unlimited
The Unlimited's reply02 Jun 2016, 11:21
Official

Hi Presham.

We can confirm that both of your policies were indeed cancelled as you asked. We have found the error and have fixed it with your bank. We are refunding the last premium collected for your insurance and this will reflect in your account within 24 hours. We’re still sad to see you go but if there’s anything else we can help you with, please call us on ***.

Take care, The Unlimited