Follow up on poor service

After a week my issue has not been resolved. The Unlimited thinks that if they tried to contact you once or twice the day after you posted on Hello Peter, they have done what they had to. I could not take their first call and then after giving them a time frame to contact me they did not come back to confirm a specific call time. Just thought I will be sitting there for five hours waiting for them to call me. When they eventually called again I was not available.

BUT they then never tried again as if they have now done their part. It is not as if they do not have alternative contact details like my email.

I reiterate - stay away - they don't really want to pay your claim. They try to make it as difficult as possible!

I've even tried the app they said I should use. App wants me to upgrade but there is no upgrade available in the app store. Emailed the app developers to ask - never received a reply!!!

Again showing The Unlimited's lack of wanting to pay your claims.