Feels like a ****

I don’t usually complain, but wow! The Unlimited is something else.

They sold me a policy in May with completely false information, which their own customer care specialist later admitted to me. I was told I could claim for existing damages and certain amounts every quarter, but that turned out to be untrue.

On 4 September I submitted a claim and was told I would get feedback within 24–48 hours. It’s now weeks later, and I’ve heard nothing unless I chase them myself. The only thing this company seems good at is debiting my account every month.

This feels less like an insurance company and more like professional ****mers. Totally unacceptable.