feeling deceived

<p>My husband joined The Unlimited on the Elite Rescue policy.</p> <p>He got an sms saying that his December payment will be taken on the 9th of December, but knowing that he will not have money, he sent the unlimited an email with a signed mandate that I can handle the account on his behalf (he is not in a position where he can make phone calls) I then phoned to change the debit date to the normal monthly date. My husband then sent an email again to confirm, as he was scared that the debit order will go off on the 9th.</p> <p> </p> <p>Come the 9th of December, The Unlimted debited the payment and we did not have the money for this to be done</p> <p> </p> <p>A week after that my husband needed emergency service and i phone the ambulance service. I was refused help as they said our policy was canceled.</p> <p> </p> <p>The day after I phoned to find out whats going on, the lady in the call centre confirmed receipt of the call AND my husbands emails. but said they tried to call him and his phone was on voicemail. They had my number as well, but I never received any calls.</p> <p> </p> <p>To me this just seems like a money making scheme and if The Unlimted can cancel my policy after we made arrangements for the debit order I would like a FULL refund to DATE on every sent spent on the scheme.</p>