LS
Lehlohonolo S
1 reviews | Active since Jan 2019
14 Jan 2022, 08:24
False promises and poor service
I have called numerous times trying to submit a claim but all I have gotten in those calls is empty promises, as they promised to send me a link to submit my claim and they have not sent me a single SMS and it has been more than 2 times and it is day 5 today, what is the use of paying your money and not receiving any assistance? This is very frustrating as they call you multiple times when they want your business and yet they fail to send an SMS when you need help...
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The Unlimited's replyOfficial
14 Jan 2022, 11:06Hi Lehlohonolo,
Thank you for taking our call this morning and for giving us the opportunity to assist you. From the bottom of our hearts, we’d like to sincerely apologise for the claims experience you’ve had with us thus far. It’s our duty to always keep every promise we make to our customers. We believe in keeping our standards high and we’re always pushing ourselves to do better. We’ve resent you the link via SMS to download our Carscan App so that you can submit your claim. We’re eager to receive your documentation via our app and we look forward to making your claims experience with us as smooth as possible.
Thank you for taking our call this morning and for giving us the opportunity to assist you. From the bottom of our hearts, we’d like to sincerely apologise for the claims experience you’ve had with us thus far. It’s our duty to always keep every promise we make to our customers. We believe in keeping our standards high and we’re always pushing ourselves to do better. We’ve resent you the link via SMS to download our Carscan App so that you can submit your claim. We’re eager to receive your documentation via our app and we look forward to making your claims experience with us as smooth as possible.
The Unlimited's reply14 Jan 2022, 11:06
Official
Hi Lehlohonolo,
Thank you for taking our call this morning and for giving us the opportunity to assist you. From the bottom of our hearts, we’d like to sincerely apologise for the claims experience you’ve had with us thus far. It’s our duty to always keep every promise we make to our customers. We believe in keeping our standards high and we’re always pushing ourselves to do better. We’ve resent you the link via SMS to download our Carscan App so that you can submit your claim. We’re eager to receive your documentation via our app and we look forward to making your claims experience with us as smooth as possible.
Thank you for taking our call this morning and for giving us the opportunity to assist you. From the bottom of our hearts, we’d like to sincerely apologise for the claims experience you’ve had with us thus far. It’s our duty to always keep every promise we make to our customers. We believe in keeping our standards high and we’re always pushing ourselves to do better. We’ve resent you the link via SMS to download our Carscan App so that you can submit your claim. We’re eager to receive your documentation via our app and we look forward to making your claims experience with us as smooth as possible.