DN
David N

1 reviews | Active since Sept 2023

20 Sept 2023, 16:08

False promises and late payments

I joined The Unlimited in 2018 and was hospitalized for 4 months (November to March this year) when I called them to claim they asked for a lot of documents and I gave them what they asked for no matter how ridiculous it was they were asking. They ended up paying me last month but the PROBLEM was that when I joined they said if I'm gonna be hospitalized they'll pay R1000 per day for all the days I'm gonna spend in hospital. I spent a total of 133 days and spent Christmas and New year in a hospital bed. But the Unlimited only paid me R25 000 and said that's the maximum amount they pay, even if you can be hospitalized for a year that's the most you're gonna get and they sent me an email of their T&C that state how someone is paid. If you don't have their T&C I strongly recommend you ask for them so that you won't be disappointed and expect something you're not gonna get from them

0
Replies (2)
The Unlimited
The Unlimited's reply20 Sept 2023, 16:59
Official
Hello David.

We’re so sorry to have caused you frustration and we're grateful for your feedback.  Please allow us an opportunity to look into your claim so that we can help you. We'll give you a call tomorrow morning. 
The Unlimited
The Unlimited's reply21 Sept 2023, 12:50
Official
Hi David

We've been trying to contact you on the number provided and your phone took us to your voicemail box. Please send us an alternative number or let us know which time will be convenient for us to give you a call.