TL
Tshepang L
1 reviews | Active since Nov 2020
21 Apr 2021, 18:22
False Information and Dishonesty
It brings me great pain to be writing this review because not long ago I was praising the unlimited.
I’m a former worker at Gro-Direct and when I joined they showed me the unlimited life cover policy and I saw how great it would benefit my family and friends so I informed all of them about it and asked them to join this great deal but as I continued my employment at Gro-Direct I began doing further research about the unlimited and saw many many poor reviews about the services etc so I quit my job at Gro direct and informed all my friends and family members to cancel.
Today they call and were told that the first month debit order has already been sent to banks but majority of them are only getting paid month end ? This was not told to us when we signed people up and now even though they all cancelled they still getting charged first month payment even though it’s month end ? That is not okay and the cancellation department people are dishonest as one of the people I signed up pay day is on the 27 but his not being debited but the rest are ? I’ve informed everyone to reverse the debit orders on the day because that’s not what was told to us.
I’m truly saddened by this and will not recommend anyone to join or work for the unlimited or grodirect.
Helpful (0)
Replies (9)0
Replies (9)
The Unlimited's replyOfficial
21 Apr 2021, 20:34Hi Tshepang,
Thank you for taking time out of your evening to share your thoughts about our business. We’d first like to say that we’re grateful for the time you spent as a member of our team and as a part of our family. The contributions you made to our business were invaluable. Please know that we’re not perfect and just like any other business, we receive our fair share of negative reviews. In terms of your query regarding your friends debit orders, kindly note that we process for collection 7 days prior to the requested debit date. We’ll contact you tomorrow morning to obtain all your friends details so that we can assist them individually with their policies. Thanks again for taking the time to leave this review and we wish you the best in your future endeavors.
Thank you for taking time out of your evening to share your thoughts about our business. We’d first like to say that we’re grateful for the time you spent as a member of our team and as a part of our family. The contributions you made to our business were invaluable. Please know that we’re not perfect and just like any other business, we receive our fair share of negative reviews. In terms of your query regarding your friends debit orders, kindly note that we process for collection 7 days prior to the requested debit date. We’ll contact you tomorrow morning to obtain all your friends details so that we can assist them individually with their policies. Thanks again for taking the time to leave this review and we wish you the best in your future endeavors.
The Unlimited's reply21 Apr 2021, 20:34
Official
Hi Tshepang,
Thank you for taking time out of your evening to share your thoughts about our business. We’d first like to say that we’re grateful for the time you spent as a member of our team and as a part of our family. The contributions you made to our business were invaluable. Please know that we’re not perfect and just like any other business, we receive our fair share of negative reviews. In terms of your query regarding your friends debit orders, kindly note that we process for collection 7 days prior to the requested debit date. We’ll contact you tomorrow morning to obtain all your friends details so that we can assist them individually with their policies. Thanks again for taking the time to leave this review and we wish you the best in your future endeavors.
Thank you for taking time out of your evening to share your thoughts about our business. We’d first like to say that we’re grateful for the time you spent as a member of our team and as a part of our family. The contributions you made to our business were invaluable. Please know that we’re not perfect and just like any other business, we receive our fair share of negative reviews. In terms of your query regarding your friends debit orders, kindly note that we process for collection 7 days prior to the requested debit date. We’ll contact you tomorrow morning to obtain all your friends details so that we can assist them individually with their policies. Thanks again for taking the time to leave this review and we wish you the best in your future endeavors.
TL
Tshepang L's updateReviewer Update
21 Apr 2021, 20:43Good evening
My issue is why is it not informed to the salespeople so that they can inform clients in case they wish to cancel because it creates a bad image for both the business and the salespeople because we inform people that they can cancel before the pay day and not pay anything but debit orders are made 7 days prior to actual date ?
That’s just unacceptable and I cannot allow my friends and family to pay when this information was not presented to us
My issue is why is it not informed to the salespeople so that they can inform clients in case they wish to cancel because it creates a bad image for both the business and the salespeople because we inform people that they can cancel before the pay day and not pay anything but debit orders are made 7 days prior to actual date ?
That’s just unacceptable and I cannot allow my friends and family to pay when this information was not presented to us
TL
Tshepang L's update21 Apr 2021, 20:43
Reviewer Update
Good evening
My issue is why is it not informed to the salespeople so that they can inform clients in case they wish to cancel because it creates a bad image for both the business and the salespeople because we inform people that they can cancel before the pay day and not pay anything but debit orders are made 7 days prior to actual date ?
That’s just unacceptable and I cannot allow my friends and family to pay when this information was not presented to us
My issue is why is it not informed to the salespeople so that they can inform clients in case they wish to cancel because it creates a bad image for both the business and the salespeople because we inform people that they can cancel before the pay day and not pay anything but debit orders are made 7 days prior to actual date ?
That’s just unacceptable and I cannot allow my friends and family to pay when this information was not presented to us
TL
Tshepang L's updateReviewer Update
21 Apr 2021, 20:46All I’m requesting is for their debit orders to be cancelled because this was not what was said to us and we will not accept this whatsoever.
TL
Tshepang L's update21 Apr 2021, 20:46
Reviewer Update
All I’m requesting is for their debit orders to be cancelled because this was not what was said to us and we will not accept this whatsoever.
The Unlimited's replyOfficial
22 Apr 2021, 10:06Hi Tshepang,
Thank you so much for engaging with us on this matter earlier this morning. Please know that all our customers are sent policy information when they join our family. The policy information goes into detail with regards to the systems we use to debit our customers accounts. Kindly note that we’ve reached out to all of the 6 names you provided us with and unfortunately, we were unable to get through to Martin, Kgomotso and Keabetswe. When they get some free time, please ask them to give us a call on ***. Your other 3 friends have been assisted accordingly. Thank you for being such a caring friend, the world needs more people like you.
The Unlimited's reply22 Apr 2021, 10:06
Official
Hi Tshepang,
Thank you so much for engaging with us on this matter earlier this morning. Please know that all our customers are sent policy information when they join our family. The policy information goes into detail with regards to the systems we use to debit our customers accounts. Kindly note that we’ve reached out to all of the 6 names you provided us with and unfortunately, we were unable to get through to Martin, Kgomotso and Keabetswe. When they get some free time, please ask them to give us a call on ***. Your other 3 friends have been assisted accordingly. Thank you for being such a caring friend, the world needs more people like you.
TL
Tshepang L's updateReviewer Update
22 Apr 2021, 10:20Good morning
Thank you for the assistance
I have contacted Kgomotso and she said she never received a phone call as her cellphone is constantly with her and Martin and Kea will contact you to cancel their policies.
I’ve also spoken to the other people and they were happy with the service
Thank you very much for assisting us
If possible please try contact Kgomotso again
Thank you for the assistance
I have contacted Kgomotso and she said she never received a phone call as her cellphone is constantly with her and Martin and Kea will contact you to cancel their policies.
I’ve also spoken to the other people and they were happy with the service
Thank you very much for assisting us
If possible please try contact Kgomotso again
TL
Tshepang L's update22 Apr 2021, 10:20
Reviewer Update
Good morning
Thank you for the assistance
I have contacted Kgomotso and she said she never received a phone call as her cellphone is constantly with her and Martin and Kea will contact you to cancel their policies.
I’ve also spoken to the other people and they were happy with the service
Thank you very much for assisting us
If possible please try contact Kgomotso again
Thank you for the assistance
I have contacted Kgomotso and she said she never received a phone call as her cellphone is constantly with her and Martin and Kea will contact you to cancel their policies.
I’ve also spoken to the other people and they were happy with the service
Thank you very much for assisting us
If possible please try contact Kgomotso again
TL
Tshepang L's updateReviewer Update
22 Apr 2021, 10:23Good morning
I just spoke to Keabetsoe as well and he says he never received a call ?
Could you please assist
I just spoke to Keabetsoe as well and he says he never received a call ?
Could you please assist
TL
Tshepang L's update22 Apr 2021, 10:23
Reviewer Update
Good morning
I just spoke to Keabetsoe as well and he says he never received a call ?
Could you please assist
I just spoke to Keabetsoe as well and he says he never received a call ?
Could you please assist
The Unlimited's replyOfficial
22 Apr 2021, 12:19Hi Tshepang,
Kindly note that we reached out to Keabetsoe and Kgomotso again and unfortunately, we were still unable to get through to Keabetsoe. Please ask her to contact us via our customer care line so that we can help her with her policy. Kgomotso has been assisted accordingly.
Kindly note that we reached out to Keabetsoe and Kgomotso again and unfortunately, we were still unable to get through to Keabetsoe. Please ask her to contact us via our customer care line so that we can help her with her policy. Kgomotso has been assisted accordingly.
The Unlimited's reply22 Apr 2021, 12:19
Official
Hi Tshepang,
Kindly note that we reached out to Keabetsoe and Kgomotso again and unfortunately, we were still unable to get through to Keabetsoe. Please ask her to contact us via our customer care line so that we can help her with her policy. Kgomotso has been assisted accordingly.
Kindly note that we reached out to Keabetsoe and Kgomotso again and unfortunately, we were still unable to get through to Keabetsoe. Please ask her to contact us via our customer care line so that we can help her with her policy. Kgomotso has been assisted accordingly.
TL
Tshepang L's updateReviewer Update
23 Apr 2021, 06:54Morning
I don’t know what’s going on there at the unlimited but this is ridiculous now , today the same people you said you assisted cancel yesterday got debited today when their pay days was month end , so not only were you guys dishonest about the money being debited on the day they entered on the app , I’m truly disappointed and beyond furious with these actions taken by this company
I’ve asked everyone to reverse those debit orders
DO NOT JOIN THE UNLIMITED!!! I highly do not recommend this company
I don’t know what’s going on there at the unlimited but this is ridiculous now , today the same people you said you assisted cancel yesterday got debited today when their pay days was month end , so not only were you guys dishonest about the money being debited on the day they entered on the app , I’m truly disappointed and beyond furious with these actions taken by this company
I’ve asked everyone to reverse those debit orders
DO NOT JOIN THE UNLIMITED!!! I highly do not recommend this company
TL
Tshepang L's update23 Apr 2021, 06:54
Reviewer Update
Morning
I don’t know what’s going on there at the unlimited but this is ridiculous now , today the same people you said you assisted cancel yesterday got debited today when their pay days was month end , so not only were you guys dishonest about the money being debited on the day they entered on the app , I’m truly disappointed and beyond furious with these actions taken by this company
I’ve asked everyone to reverse those debit orders
DO NOT JOIN THE UNLIMITED!!! I highly do not recommend this company
I don’t know what’s going on there at the unlimited but this is ridiculous now , today the same people you said you assisted cancel yesterday got debited today when their pay days was month end , so not only were you guys dishonest about the money being debited on the day they entered on the app , I’m truly disappointed and beyond furious with these actions taken by this company
I’ve asked everyone to reverse those debit orders
DO NOT JOIN THE UNLIMITED!!! I highly do not recommend this company
The Unlimited's replyOfficial
23 Apr 2021, 10:23Hi Tshepang,
Thank you for writing to us on behalf of your friends. As we mentioned to you in our previous response, when it comes to debit orders, we process for collection 7 days prior to the requested debit date. This means that when your friends cancelled their policies, we’d already sent the debit order instruction to the bank for collection. We did explain this to some of them yesterday. We’ve checked on our system this morning and all their debit orders are currently still pending, if we have debited their accounts, they may forward proof of the transaction so that we can assist ASAP.
The Unlimited's reply23 Apr 2021, 10:23
Official
Hi Tshepang,
Thank you for writing to us on behalf of your friends. As we mentioned to you in our previous response, when it comes to debit orders, we process for collection 7 days prior to the requested debit date. This means that when your friends cancelled their policies, we’d already sent the debit order instruction to the bank for collection. We did explain this to some of them yesterday. We’ve checked on our system this morning and all their debit orders are currently still pending, if we have debited their accounts, they may forward proof of the transaction so that we can assist ASAP.