Failure to communicate with clients

We had a policy with the above mentioned company and their service has been wonderful. In January though when my wife called to put in a claim the agent said they would contact me of which they didn't. When I called again this month, they informed me that their policies have changed and that's that. I must just confirm whether I am still interested. When I questioned as to why they did not let us know they said that they could not contact each and every client. I feel this is wrong. I have signed up for a policy on which I get benefits on a monthly basis n when I called I was told that in order for me to claim they had to change me over to the new policy as they are working with new people and I can only claim once every 3 months with a maximum limit of only R3000 whereas before all my scratches would be taken out. So because I needed my car seen to I agreed to the policy but only after I dropped the call and thought the matter through I realised that the benefits are less than what I had before but for the same amount of money. I feel that they should have informed clients via email or sms way before they changed their policies so that those not interested could cancel in time.